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The QRT softkey can be set on an idle phone and/or a call in progress
button template.<br><br>
After the user presses QRT softkey, a report in registered in
Serviceability - Tools- Phone Problems REport Viewer. You
query based on server ip and dates and can select from lots of fields
including jitter statistics, codec, source/dest stats of all kinds, and
more<br><br>
On the phone when you press QRT:<br><br>
First level: <br>
Problems with last call, Phone recently rebooted, Can't make
calls<br><br>
Second level: <br>
Problems with last call - 10 choices regarding echo, choppy, robotic,
delays, volume, one-way audio, call dropped<br>
Phone recently rebooted (no second level questions)<br>
Can't make calls - 5 choices regarding busy tone, fast busy, repeated
dialtone, absence of dialtone, silence after dialing<br><br>
hth,<br>
Candace<br><br>
At 04:25 PM 11/4/2004, Lelio Fulgenzi wrote:<br>
<blockquote type=cite class=cite cite><font size=2>I'm just wondering
what people's experience with the quality report tool are. I know there
is a softkey that users can use to tag problem calls, but I'm just
wondering at the relevance of the data collected and how it is presented.
Does anyone have a list of questions the survey asks you when you press
the number? I looked it up on CCO and didn't find an example of the
questions. Maybe I didn't look deep enough?</font><br>
<br>
<font size=2>--------------------------------------------------------------------------------<br>
Lelio Fulgenzi, B.A.<br>
Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G
2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
<br>
"This signature may contain traces of nuts"<br>
--------------------------------------------------------------------------------<br>
<br>
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