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<DIV>I have a TAC case open about this but it sounds like I'm going to be told that it can't be done. </DIV>
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<DIV>We have a situation where we want a hunt list for customer service in the bank. We want it to ring the receptionist first, then broadcast to all of the phones at the teller stations. So, it would ring 1 line group which contains extension 1000. If that is busy or doesn't answer, then ring the second line group (1001, 1002, 1003, and 1004). If they don't answer, then I want it to go to the branch's voicemail box. That last part is what I can't do. There doesn't seem to be any way to have it go to a specific voicemail box after exhausting the other phones. </DIV>
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<DIV>Using attendant console really isn't an option because we would need so many of them when we go with other branches.</DIV>
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<DIV>Using CFB and CFA wouldn't work very well because I want it to broadcast to the second group not jump from phone to phone. I currently have it setup so the receptionist phone has CFB and CFNA to another DN. That DN is a second line on the phones in the second group so they all ring. That DN is set to CFB and CFNA to voicemail. This won't work much longer because we're replacing the phones in the second group with 7912 phones (they are 7940's right now). When I replace them, they'll only have 1 line. I could put the same number on all of the phones but I really want to get away from a shared line like that because of confusion with putting calls on hold, etc. </DIV>
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<DIV>Does anyone have any ideas? </DIV>
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<DIV>Sean Eckton<BR>Network Administrator<BR>Horizon Bank</DIV>
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<DIV>(360) 756-2534</DIV>
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<DIV><A href="mailto:sean.eckton@horizonbank.com">sean.eckton@horizonbank.com</A></DIV>
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