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<p class=MsoNormal><font size=2 color=blue face=Tahoma><span lang=EN-GB
style='font-size:10.0pt;font-family:Tahoma;color:blue'>Sean,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Tahoma><span lang=EN-GB
style='font-size:10.0pt;font-family:Tahoma;color:blue'>What version are you
running?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Tahoma><span lang=EN-GB
style='font-size:10.0pt;font-family:Tahoma;color:blue'>I think that you are
hitting one big limitation of 4.0, and it’s bothering me too: in my
understanding, with that software version, there is no easy way out of the HL. If
you define a third line group (1<sup>st</sup> being the reception, and 2<sup>nd</sup>
being the tellers), it has to contain directory numbers, and nothing else (CTI
Route Point for instance cannot be selected). So one way would be to dedicate a
phone, assign it the branch’s extension and attach to it the branch’s
mailbox. But you are using a phone just for that purpose.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Tahoma><span lang=EN-GB
style='font-size:10.0pt;font-family:Tahoma;color:blue'>I think I also remember
that with 4.1, Cisco has added a feature for when hunting fails, but I don’t
remember exactly how it works.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Tahoma><span lang=EN-GB
style='font-size:10.0pt;font-family:Tahoma;color:blue'>Maybe you could use an
unassign DN (add it to a phone, then “Remove from device”) that you
would CFA to VM?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Tahoma><span lang=EN-GB
style='font-size:10.0pt;font-family:Tahoma;color:blue'>Sorry for not being more
precise than that. If you find a solution, please let me know, because I’m
facing the same problem for some customers.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Tahoma><span lang=EN-GB
style='font-size:10.0pt;font-family:Tahoma;color:blue'>Vincent<o:p></o:p></span></font></p>
<div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'>
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<hr size=2 width="100%" align=center tabindex=-1>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><b><font size=2
face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'>From:</span></font></b><font size=2 face=Tahoma><span
lang=EN-US style='font-size:10.0pt;font-family:Tahoma'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Sean Eckton<br>
<b><span style='font-weight:bold'>Sent:</span></b> mardi 14 décembre 2004 1:48<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Hunt
Groups/List issue</span></font><span lang=EN-US><o:p></o:p></span></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>I have a TAC case
open about this but it sounds like I'm going to be told that it can't be
done. <o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>We have a
situation where we want a hunt list for customer service in the bank. We
want it to ring the receptionist first, then broadcast to all of the phones at
the teller stations. So, it would ring 1 line group which contains
extension 1000. If that is busy or doesn't answer, then ring the second
line group (1001, 1002, 1003, and 1004). If they don't answer, then I
want it to go to the branch's voicemail box. That last part is what I
can't do. There doesn't seem to be any way to have it go to a specific
voicemail box after exhausting the other phones. <o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Using attendant
console really isn't an option because we would need so many of them when we go
with other branches.<o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Using CFB and CFA
wouldn't work very well because I want it to broadcast to the second group not
jump from phone to phone. I currently have it setup so the receptionist
phone has CFB and CFNA to another DN. That DN is a second line on the
phones in the second group so they all ring. That DN is set to CFB and CFNA
to voicemail. This won't work much longer because we're replacing the
phones in the second group with 7912 phones (they are 7940's right now).
When I replace them, they'll only have 1 line. I could put the same
number on all of the phones but I really want to get away from a shared line
like that because of confusion with putting calls on hold, etc. <o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Does anyone have
any ideas? <o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Sean Eckton<br>
Network Administrator<br>
Horizon Bank<o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>(360) 756-2534<o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'><a
href="mailto:sean.eckton@horizonbank.com">sean.eckton@horizonbank.com</a><o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>________________________________<br>
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