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<DIV>Hi Bill,</DIV>
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<DIV>tnx for replying, its a nice feeling that someone is ready to help. i dont have yet the cisco knowledge regarding voip, i just finished my ccna. If you could please send me some architecture of the network with the model of the routers and switches so that i can discuss it with my group as well with our cisco equipment providers. By the way im from the philippines. </DIV>
<DIV> tnx in advance.</DIV>
<DIV> </DIV>
<DIV>jefferson briones</DIV>
<DIV><BR><B><I>"Carter, Bill" <WCarter@sentinel.com></I></B> wrote:
<BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid">Subject: RE: [cisco-voip] call center setup using cisco voip solutions<BR>Date: Tue, 21 Dec 2004 11:05:40 -0600<BR>From: "Carter, Bill" <WCARTER@SENTINEL.COM><BR>To: "jepoy" <JCB_DREAMVSAT@YAHOO.COM><BR><BR>
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<DIV dir=ltr align=left><SPAN class=879285916-21122004><FONT face=Tahoma size=2>You start with a Call Manager for Call Processing, and IP Phones. A Voice gateway (Router with Voice Cards) interfaces the PSTN. </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=879285916-21122004><FONT face=Tahoma size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=879285916-21122004><FONT face=Tahoma size=2>Cisco IPCC is the call center piece. The specific requirements of the Call Center determine whether you need IPCC Enterprise or IPCC Express. There are various flavors of both versions of IPCC again depending on your requirements.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=879285916-21122004><FONT face=Tahoma size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=879285916-21122004><FONT face=Tahoma size=2>You need a network infrastructure that supports Quality of Service. All current models of switches and routers support QoS.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=879285916-21122004><FONT face=Tahoma size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=879285916-21122004><FONT face=Tahoma size=2>I can help you spec out a system. Let me know.</FONT></SPAN></DIV>
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<P class=MsoNormal align=left><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Comic Sans MS'; mso-bidi-font-family: Tahoma">Bill Carter<BR></SPAN><I style="mso-bidi-font-style: normal"><SPAN style="FONT-SIZE: 10pt; COLOR: #003366; FONT-FAMILY: 'Comic Sans MS'; mso-bidi-font-family: Tahoma">Sr. Business Communications Analyst<BR></SPAN></I><SPAN style="FONT-SIZE: 10pt; COLOR: #003366; FONT-FAMILY: 'Comic Sans MS'; mso-bidi-font-family: Tahoma"><A href="http://www.sentinel.com/"><SPAN style="COLOR: #003366; TEXT-DECORATION: none; text-underline: none">Sentinel Technologies</SPAN></A></SPAN><BR><SPAN style="FONT-SIZE: 10pt; COLOR: #003366; FONT-FAMILY: 'Comic Sans MS'; mso-bidi-font-family: Tahoma">3130 Chatham Rd, Suite D<BR></SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #003366; FONT-FAMILY: 'Comic Sans MS'; mso-bidi-font-family: Tahoma">Springfield, Il 62704<BR></SPAN><SPAN style="FONT-SIZE: 8pt; FONT-FAMILY: 'Comic Sans MS'; mso-bidi-font-family: Tahoma">217.391.5015 (IP
Phone)<BR></SPAN><SPAN style="FONT-SIZE: 8pt; FONT-FAMILY: 'Comic Sans MS'; mso-bidi-font-family: Tahoma">217.698.9222 (Fax)<BR></SPAN><SPAN style="FONT-SIZE: 8pt; FONT-FAMILY: 'Comic Sans MS'; mso-bidi-font-family: Tahoma">800.860.8102 (Page)<BR></SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Comic Sans MS'; mso-bidi-font-family: Tahoma">______________________________________<BR></SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Comic Sans MS'; mso-bidi-font-family: Tahoma"><A href="http://newsroom.cisco.com/dlls/partners/news/2004/pr_prod_02-11.html"><SPAN style="TEXT-DECORATION: none; text-underline: none">Cisco Systems' Global IP Communications<BR>Partner of the Year - 2003</A></SPAN></P></SPAN>
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<FONT face=Tahoma size=2><B>From:</B> jepoy [mailto:jcb_dreamvsat@yahoo.com] <BR><B>Sent:</B> Tuesday, December 21, 2004 2:27 AM<BR><B>To:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] call center setup using cisco voip solutions<BR></FONT><BR></DIV>
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<DIV>hi guys,</DIV>
<DIV>im just new to this list, i wonder if anyone has a call center experienced using cisco.were planing to put up a call center but dont have any idea yet about the architecture, routers, switches to use. we gona apply voip here.kindly give me details. tnx</DIV>
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<DIV><FONT face=Tahoma size=2>JCB </FONT></DIV>
<DIV><FONT face=Tahoma size=2>jeffersondotbrionesdotgmaildotcom</FONT></DIV>
<DIV><FONT face=Tahoma size=2>Registered Linux User #371834</FONT></DIV>
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