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<DIV><FONT face=Arial size=2>If you create a CTI route point forwarded to Unity
and have a call handler with that extension and the call handler has no greeting
and simply transfers to the directory handler, this should work. I did something
very similar in transferring callers directly to the greetings
administrator.</FONT></DIV>
<DIV> </DIV>
<DIV>-----
-----<BR>Lelio Fulgenzi,
B.A.
<A href="mailto:lelio@uoguelph.ca.eh">lelio@uoguelph.ca.eh</A><BR>Network
Analyst (CCS)<BR>University of
Guelph
FAX:(519) 767-1060 JNHN<BR>Guelph, Ontario N1G
2W1
TEL:(519) 824-4120
x56354<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<BR>
remove the 1st letter of the canadian alphabet from my email, eh!</DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=DylanV@semaphore.com href="mailto:DylanV@semaphore.com">Dylan
Vanderhoof</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, January 28, 2005 1:19
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [cisco-voip] Unity: Direct
transfer to Directory Handler</DIV>
<DIV><BR></DIV>I'm trying to figure this one out for a customer.
<BR><BR>We need to be able to do a direct transfer from an IPCC script
to<BR>Unity's company directory. For whatever reason, I'm completely
unable<BR>to make this work. I can get it to the opening greeting, where
the<BR>default closed greeting prompts for call input to dial a
direct<BR>extension, or press 4 for the directory, but I want to go straight
to<BR>the alpha-based directory search, which doesn't seem to be
working.<BR><BR>What I've tried:<BR><BR>Setting up a Directory Handler with an
extension specified.<BR>Adding a CTI Route Point w/ a line matching that
extension and a Forward<BR>All to voicemail (This goes to the opening greeting
for some reason)<BR>Adding a voicemail profile on the callmanager that has a
mailbox mask of<BR>the directory number specified for the directory
handler. (Same<BR>behavior as above)<BR><BR>Any suggestions? I'm
at a bit of a loss here.<BR><BR>Thanks,<BR>Dylan Vanderhoof<BR>Sr. Software
Developer<BR>Semaphore
Corporation<BR><BR>_______________________________________________<BR>cisco-voip
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