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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>You can also use a translation pattern to
do this!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Lelio Fulgenzi<br>
<b><span style='font-weight:bold'>Sent:</span></b> Saturday, January 29, 2005
8:39 AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Unity:
Direct transfer to Directory Handler</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>If you create a CTI route point forwarded to Unity and have
a call handler with that extension and the call handler has no greeting and
simply transfers to the directory handler, this should work. I did something
very similar in transferring callers directly to the greetings administrator.</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>-----
-----<br>
Lelio Fulgenzi,
B.A.
<a href="mailto:lelio@uoguelph.ca.eh">lelio@uoguelph.ca.eh</a><br>
Network Analyst (CCS)<br>
<st1:place w:st="on"><st1:PlaceType w:st="on">University</st1:PlaceType> of <st1:PlaceName
w:st="on">Guelph</st1:PlaceName></st1:place>
FAX:(519) 767-1060 JNHN<br>
<st1:City w:st="on">Guelph</st1:City>, <st1:State w:st="on"><st1:place w:st="on">Ontario</st1:place></st1:State>
N1G 2W1
TEL:(519) 824-4120 x56354<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
remove the 1st letter of the canadian alphabet from my
email, eh!<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>----- Original Message ----- <o:p></o:p></span></font></p>
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<p class=MsoNormal style='background:#E4E4E4'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>From:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:DylanV@semaphore.com" title="DylanV@semaphore.com">Dylan
Vanderhoof</a> <o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>To:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:cisco-voip@puck.nether.net" title="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Sent:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> Friday, January
28, 2005 1:19 PM<o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Subject:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> [cisco-voip]
Unity: Direct transfer to Directory Handler<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I'm trying to figure this one out for a customer. <br>
<br>
We need to be able to do a direct transfer from an IPCC script to<br>
Unity's company directory. For whatever reason, I'm completely unable<br>
to make this work. I can get it to the opening greeting, where the<br>
default closed greeting prompts for call input to dial a direct<br>
extension, or press 4 for the directory, but I want to go straight to<br>
the alpha-based directory search, which doesn't seem to be working.<br>
<br>
What I've tried:<br>
<br>
Setting up a Directory Handler with an extension specified.<br>
Adding a CTI Route Point w/ a line matching that extension and a Forward<br>
All to voicemail (This goes to the opening greeting for some reason)<br>
Adding a voicemail profile on the callmanager that has a mailbox mask of<br>
the directory number specified for the directory handler. (Same<br>
behavior as above)<br>
<br>
Any suggestions? I'm at a bit of a loss here.<br>
<br>
Thanks,<br>
Dylan Vanderhoof<br>
Sr. Software Developer<br>
Semaphore Corporation<br>
<br>
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