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<DIV>I think there is a setting which will change this behaviour. However, it
might be system wide.</DIV>
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style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=mprince@iti-infotech.com href="mailto:mprince@iti-infotech.com">Mike
L. Prince</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=wsisk@cisco.com
href="mailto:wsisk@cisco.com">Wes Sisk</A> ; <A
title=Sean.Eckton@horizonbank.com
href="mailto:Sean.Eckton@horizonbank.com">Sean Eckton</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, February 11, 2005 4:45
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [cisco-voip] Re: PBX
functionality with Call manager 4.0</DIV>
<DIV><BR></DIV>Dummy line with CFA to pilot point makes call show up wierd and
confuses use as it says call forwarded from xxxx and caller-id info shows up
<BR>differently on the screen.<BR><BR>Mike<BR><BR>-----Original
Message-----<BR>From: <A
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A><BR>[mailto:cisco-voip-bounces@puck.nether.net]On
Behalf Of Wes Sisk<BR>Sent: Friday, February 11, 2005 2:28 PM<BR>To: Sean
Eckton<BR>Cc: <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>Subject:
Re: [cisco-voip] Re: PBX functionality with Call manager 4.0<BR><BR><BR>to get
it to go to a specifig voicemail box, first bounce the call <BR>through a
dummy line configured to CFA to your hunt pilot. Then add <BR>your
voicemail hunt list as the last member of the hunt
list.<BR><BR>/Wes<BR><BR>Sean Eckton wrote:<BR><BR>> On Feb 10, Mike Prince
asked:<BR>> <BR>> We would like inbound calls to ring a primary
group of extensions (line <BR>> group ?) and if no one picks up continue
ringing the primary group and <BR>> start ringing a secondary group (backup
personell). If the secondary <BR>> group fails to answer, I then want to
send the call to a specific <BR>> voicemail box. I know we can do this with
line groups and huntlists but <BR>> no one seems to know an easy way to
send it to voicemail plus an <BR>> extension can only be in one line
group.<BR>> <BR>> I don't know anything about the first part, but
sending the call to <BR>> voicemail is an interesting one. I opened a
case with TAC and they <BR>> said it couldn't be done. I asked on
here and was told to put the <BR>> last DN in the group to go to a number
that is CFA to voicemail. We <BR>> know that doesn't work with line
groups because they ignore <BR>> forwarding. It was also suggested by
someone to put the Unity <BR>> voicemail line group as the last line group
in the hunt list. Well, <BR>> that goes to voicemail all right, but
you get the default unity <BR>> greeting: "Welcome to Cisco Unity
Messaging. From a touch-tone <BR>> phone..." That's not what
you want either. The company that helped <BR>> us do our install came
up with a solution. Setup the hunt list and <BR>> put all of the line
groups in it the way you want including the <BR>> voicemail line group as
the last one. Then, instead of publishing the <BR>> pilot point for
the hunt list, publish a CTI Route Point number <BR>> instead that is CFA
to the pilot point. That way when it gets to <BR>> Unity, it believes
it is getting there for the CTI Route Point's <BR>> voicemail box and
that's the one it goes to. Works great!<BR>> <BR>> Sean
Eckton<BR>> Network Administrator<BR>> Information Systems
Department<BR>> Horizon Bank Cornwall Office<BR>> <BR>>
Office: (360) 756-2534<BR>> Cisco IP Phone: (360) 722-7570
(7570 for internal Cisco phone users)<BR>> <BR>> <A
href="mailto:sean.eckton@horizonbank.com">sean.eckton@horizonbank.com</A>
<<A
href="mailto:sean.eckton@horizonbank.com">mailto:sean.eckton@horizonbank.com</A>><BR>>
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