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<DIV>On Feb 10, Mike Prince asked:</DIV>
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<DIV>We would like inbound calls to ring a primary group of extensions (line <BR>group ?) and if no one picks up continue ringing the primary group and <BR>start ringing a secondary group (backup personell). If the secondary <BR>group fails to answer, I then want to send the call to a specific <BR>voicemail box. I know we can do this with line groups and huntlists but <BR>no one seems to know an easy way to send it to voicemail plus an <BR>extension can only be in one line group.</DIV>
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<DIV>I don't know anything about the first part, but sending the call to voicemail is an interesting one. I opened a case with TAC and they said it couldn't be done. I asked on here and was told to put the last DN in the group to go to a number that is CFA to voicemail. We know that doesn't work with line groups because they ignore forwarding. It was also suggested by someone to put the Unity voicemail line group as the last line group in the hunt list. Well, that goes to voicemail all right, but you get the default unity greeting: "Welcome to Cisco Unity Messaging. From a touch-tone phone..." That's not what you want either. The company that helped us do our install came up with a solution. Setup the hunt list and put all of the line groups in it the way you want including the voicemail line group as the last one. Then, instead of publishing the pilot point for the hunt list, publish a CTI Route Point number instead that is CFA to the pilot point. That way when it gets to Unity, it believes it is getting there for the CTI Route Point's voicemail box and that's the one it goes to. Works great!</DIV>
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<DIV>Sean Eckton<BR>Network Administrator<BR>Information Systems Department<BR>Horizon Bank Cornwall Office</DIV>
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<DIV>Office: (360) 756-2534<BR>Cisco IP Phone: (360) 722-7570 (7570 for internal Cisco phone users)</DIV>
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<DIV><A href="mailto:sean.eckton@horizonbank.com">sean.eckton@horizonbank.com</A></DIV>
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