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<DIV><FONT face=Arial size=2>You can also get this information directly from the
phone, under network statistics.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>This <A
href="http://www.cisco.com/en/US/customer/products/hw/phones/ps379/products_administration_guide_chapter09186a0080080689.html">page</A> gives
you a summary. The one you mention I've run into before. It's the
dreaded IP address conflict.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV>
<P class=pSB_StepBody>The following list defines components of text messages
that might display on the phone's LCD screen: </P><A name=wp1020344></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>Rcv—number of packets received at the phone. </P><A name=wp1020345></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>Xmt—number of packets transmitted from the phone. </P><A
name=wp1020346></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>REr—number of receive errors at the phone. </P><A name=wp1020347></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>Bcast—number of broadcast packets received. </P><A name=wp1020348></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>TCP-timeout—connection closed due to exceeding the allowed retry time.
</P><A name=wp1020349></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>TCP-Bad-ACK—connection closed because an unacceptable ACK was received.
</P><A name=wp1020350></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>CM-reset-TCP—Cisco CallManager closed and initiated the closing of
connection. </P><A name=wp1020351></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>CM-closed-TCP—Cisco CallManager closed and initiated the closing
of connection. </P><A name=wp1020352></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>CM-aborted-TCP—Cisco CallManager closed and initiated the closing
of connection. </P><A name=wp1020353></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>CM-NAKed—Cisco CallManager refused the connection attempt. </P><A
name=wp1020354></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>KeepaliveTO—phone closed because of a Keepalive Timeout. </P><A
name=wp1020355></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>Failback—phone closed due failback to a higher priority Cisco
CallManager. </P><A name=wp1020356></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>Phone-Loading—phone closed to upgrade software. This message appears
only if TFTP fails during software upgrade. </P><A name=wp1020357></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>Phone-Keypad—phone closed due to a **#** reset. </P><A
name=wp1020358></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>Phone-Re-IP—phone closed due to a duplicate IP address condition.
</P><A name=wp1020359></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>Reset-Reset—phone closed due to receiving a Reset/Reset from
Cisco CallManager administration. </P><A name=wp1020360></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>Reset-Restart—phone closed due to receiving a Reset/Restart from
Cisco CallManager administration. </P><A name=wp1020361></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>All-CMs-Bad—phone detected a state in which all Cisco CallManager
servers failed their keepalives. </P><A name=wp1020362></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>Phone-Reg-Rej—phone closed due to receiving a registration reject.
</P><A name=wp1020363></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>Phone-Initialized—phone has not experienced a connection close since
the hardware reset or since it was powered on. </P><A name=wp1020364></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>Elapsed time—the amount of time that has elapsed since the phone
connected to Cisco CallManager. </P><A name=wp1020365></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>Port 0 Full, 100—network port is in a link up state and has
auto-negotiated a full-duplex 100 Mbps connection. </P><A name=wp1020366></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>Port 0 Half, 10—the network port is in a link up state and has
auto-negotiated a half-duplex, 10-Mbps connection. </P><A name=wp1020367></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>Port 1 Full, 100—the PC port is in a link up state and has
auto-negotiated a full-duplex 100-Mbps connection. </P><A name=wp1020368></A>
<P class=pSBu1_StepBullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19
border=0>Port 2 Down—PC port is in a link down state. </P></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV>-----
-----<BR>Lelio Fulgenzi,
B.A.
<A href="mailto:lelio@uoguelph.ca.eh">lelio@uoguelph.ca.eh</A><BR>Network
Analyst (CCS)<BR>University of
Guelph
FAX:(519) 767-1060 JNHN<BR>Guelph, Ontario N1G
2W1
TEL:(519) 824-4120
x56354<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<BR>
remove the 1st letter of the canadian alphabet from my email, eh!</DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=david.grabowski@us.mizuho-sc.com
href="mailto:david.grabowski@us.mizuho-sc.com">Grabowski, David</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, February 23, 2005 6:01
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [cisco-voip] Phones reset...
For no reason</DIV>
<DIV><BR></DIV>Thx for the reply, Wes...<BR><BR><BR>CM traces say,
"Last=Phone-Re-IP"<BR><BR>DHCP renew?<BR><BR>Why would that cause the phones
to reset? <BR><BR>> -----Original Message-----<BR>> From: Wes Sisk
[mailto:wsisk@cisco.com] <BR>> Sent: Wednesday, February 23, 2005 5:42
PM<BR>> To: Grabowski, David<BR>> Cc: <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>>
Subject: Re: [cisco-voip] Phones reset... For no reason<BR>> <BR>> When
the phones re-register the first time after <BR>> unregistration, they
report the reason they last unregistered from CM.<BR>> Search for "Last="
in the detailed CCM traces, likely on the <BR>> backup server, or if phones
could not connect to backup <BR>> either, then the message would appear in
the traces on the primary.<BR>> <BR>> The event viewer messages gives
the server side of the story <BR>> 'why did the phones unregister'<BR>>
the Last= text gives the phone side of the story.<BR>> <BR>>
/Wes<BR>> <BR>> Grabowski, David wrote:<BR>> <BR>> >CM
3.3(4)sr2. One pub, one sub. About 50 phones, all 7960's.<BR>> ><BR>>
>Over the weekend, I upgraded from OS 2000-2-6sr5 to 2000-2-7sr2.<BR>>
><BR>> >This afternoon, for seemingly no reason, most of our phones
<BR>> just reset.<BR>> >Event logs on the sub show a deregistration.
Nothing else.<BR>> ><BR>> >Opened a case with TAC. They claim that
since our servers<BR>> >(MCS-7825-1133) are configured for
autonegotiation, as are our 6500 <BR>> >switches, that this must be the
problem. I disagree.<BR>> ><BR>> >1. They've been this way for
more than a year.<BR>> >2. No (as in zero) errors on the switch ports.
No (as in <BR>> zero) errors <BR>> >on the servers (netstat -e).
Usually, when there's an <BR>> autonegotiation <BR>> >problem, we'd
see errors 3. We have a third-party app that <BR>> monitors the <BR>>
>server, down to the windows services. If there was a <BR>> connectivity
issue <BR>> >(such that most of the phones would lose connection to it),
<BR>> one would <BR>> >figure that our monitoring app would have had
issues <BR>> connecting to the <BR>> >server and verifying that the
services were up<BR>> ><BR>> >The only things that have happened
recently are..<BR>> ><BR>> >1. The OS upgrade mentioned
above<BR>> >2. I was using IP Communicator on a desktop. Couldn't do a
meet-me <BR>> >conference -- not sure why not. Event logs show errors
with <BR>> >"ConferenceNoMoreResourcesAvailable" (I doubt that
this is related, <BR>> >just including it here for completeness)<BR>>
><BR>> >Any ideas?<BR>>
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