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<TITLE>Unity doesn't record/store voice mail and greetings</TITLE>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Hi,</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">o</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">ur Unity server does not record</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">/</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">store</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">voice mail</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">messages</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial"> and greetings</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">.</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">Here are the logs:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">The</FONT></SPAN><SPAN LANG="en-us"><B> <FONT FACE="Arial">Tools Depot>Switch Integration Tools>Port Status Monitor</FONT></B></SPAN><SPAN LANG="en-us"><FONT FACE="Arial"> log shows the following:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">"1","2005/02/25","08:58:18","Appl","AttemptForward"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">"1","2005/02/25","08:58:18","Appl","PHTransfer"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">"1","2005/02/25","08:58:18","Conv","State - PHTransfer LoadInfo"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">"1","2005/02/25","08:58:18","Conv","Event is [TrueEvent]"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">"1","2005/02/25","08:58:18","Appl","PHGreeting"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">"1","2005/02/25","08:58:18","Conv","State - Play Greeting"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">"1","2005/02/25","08:58:18","Conv","Call answered if needed"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">"1","2005/02/25","08:58:18","Disp","Playing greeting for Subscriber: gyboda"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">"1","2005/02/25","08:58:27","Conv","No DTMF received"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">"1","2005/02/25","08:58:27","Disp","Taking message for Subscriber: gyboda"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">"1","2005/02/25","08:58:27","Conv","Event is [RecordMsgEvent]"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">"1","2005/02/25","08:58:27","Conv","State - Record Message"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">"1","2005/02/25","08:58:34","Conv","Event NULL"</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><B><FONT FACE="Arial">Tools Depot>Administration Tools> License Info Viewer</FONT></B></SPAN><SPAN LANG="en-us"><FONT FACE="Arial"> output:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Feature</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">License Utilization Expiration Name in license files</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Languages </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">6 - </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">LicLanguagesMax</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Realspeak sessions </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">2 - </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">LicRealspeakSessionsMax</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Subscriber Mailboxes </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">10 </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">-</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">6 </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">LicSubscribersMax</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Maximum U</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">M</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial"> subscribers </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">10 - </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">LicUMSubscribersMax</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Cisco Unity Inbox subscribers 10 </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">0 </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">LicVMISubscribersMax</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Voice ports </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">2 - </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">LicVoicePortsMax</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">AMIS </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">Not licensed -</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">LicAMISIsLicensed</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Message recording full length Not licensed - </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">LicMaxMsgRecLenIsLicensed</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">License pooling</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">Not licensed - </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">LicPoolingIsEnabled</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Secondary Unity server </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">Not licensed </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">0 </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">LicSecondaryServerIsLicensed</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">VPIM </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">Not licensed - </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">LicVPIMIsLicensed</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="en-us"><B><FONT FACE="Arial">Tools Depot>Reporting Tools></FONT></B></SPAN><SPAN LANG="en-us"><B><FONT FACE="Arial">Gather Unity System Info</FONT></B></SPAN><SPAN LANG="en-us"><FONT FACE="Arial"> shows:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Unity Install Information:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Unity server name = UNITY</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Unity version = 4.0(3.0)</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Logging diagnostics and data files to: C:\CommServer\Logs\</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Total capacity (megs): 36405.06</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Megs free: 29569.73</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> % free space: 81.22</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> UMR repository location: C:\CommServer\UnityMTA\</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Total capacity (megs): 36405.06</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Megs free: 29569.73</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> % free space: 81.22</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">(error):53 (File not found: apigid32.dll) in procedure GetSystemInfo of Form frmMain</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Cisco Unity TSP version = </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Switch 1 = Cisco CallManager</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Switch 2 = - not installed -</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Ports configured = 2</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Default recording codec = 8K Mu-Law</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> TUI Languages loaded = ENU</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Default TUI Language = ENU</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> GUI Languages loaded = ENU</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Default GUI Language = ENU</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Default TTS Language = ENU</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> TTS Default Engine = </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Standard Unity conversation in use</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Environment Information:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Back end is Exchange 2000</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Partner Exchange Server = UNITY</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Unity domain = CISCO</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Global Catalog Server=unity.cisco.com</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Domain Controllers:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> cisco.com: unity.cisco.com</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Exchange version = Exchange 2000 build: 6249: SP 3</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> SQL Version = Microsoft SQL Server 2000 - 8.00.760 : SP 3</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Windows version = 5.0 Build 2195: Service Pack 4</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Outlook is not installed on the local server</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Directory Information</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Total Subscribers in network = 6</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Total full subscribers homed on the local message store (if any) = 6</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Total full subscribers assigned to the local Unity server = 6</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Total network (contact) subscribers homed locally = 0</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Total call handlers on local box = 3</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Total delivery locations homed locally = 0</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Total Unity servers in the same dialing domain (including local server) = 0</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> Total Unity servers seen in directory (including local server)= 1</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Licensing Information:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> LicLanguagesMax=6</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> LicRealspeakSessionsMax=2</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> LicSubscribersMax=10</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> LicUMSubscribersMax=10</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> LicVMISubscribersMax=10</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> LicVoicePortsMax=2</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> AvLicUtilizationSecondaryServer=0</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> AvLicUtilizationSubscribers=6</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial"> AvLicUtilizationVMISubscribers=0</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><B><FONT FACE="Arial">Event Viewer</FONT></B></SPAN><SPAN LANG="en-us"><FONT FACE="Arial"> displays the following error message:</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">The product Microsoft Exchange 2000 Server is out of licenses. Use License Manager from the Administrative Tools folder for more information on which users are out of compliance and how many licenses should be purchased.</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><B><FONT FACE="Arial">SA>Reports>Subscriber Report</FONT></B></SPAN><SPAN LANG="en-us"><FONT FACE="Arial"></FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">–</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial"> show</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">s that the Inbox Size of every subscriber is 0 bytes.</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">There is no reference to Exchange Licensing</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">in the Install</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">ation</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial"> Guide.</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial"> What could be the problem?</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Thanks.</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="hu-hu"></SPAN><A NAME=""><SPAN LANG="hu-hu"><FONT FACE="Arial">Gyorgy Boda</FONT></SPAN></A></P>
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<P ALIGN=LEFT><SPAN LANG="en-us"></SPAN></P>
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McAfee WebShield: OK.
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