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<TITLE>[cisco-voip] Blocking calls that are on the "Do Not Call Registry"</TITLE>
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<DIV id=idOWAReplyText46201 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>CRS or IPCX, whatever it is
being called these days can do a bit of what you are looking for. Are you
generating the calls or are they maunally entered? I assume that you have a
auto-dialer, but if you want CRS to do auto-dial itself that requires IPCC
Enterprise. Understand that if you have a large call-center it may require a
serious box to handle all those queries. I would reccomend looking for another
product or see if your auto-dialer can exclude based on a CSV file or table in a
database. Send your question to the ask-ivr folks at Cisco and see what they
say...</FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net on
behalf of Brian Feeny<BR><B>Sent:</B> Mon 3/7/2005 8:24 PM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] Blocking calls that
are on the "Do Not Call Registry"<BR></FONT><BR></DIV>
<DIV><BR>
<P><FONT size=2>I am needing to block calls to phone numbers that are on the Do
Not<BR>Call Registry. The DNC Registry is a national list of phone numbers
of<BR>people that do not wish to receive unsolicited calls. I have the
phone<BR>numbers in CSV format, and also loaded into a database.<BR><BR>Is it
possible, with just regular CallManager, to have it check a<BR>database and if a
number matches, don't allow the call? What about<BR>allowing an over ride
using a PIN so that then the call may be<BR>possible?<BR><BR>I really don't
think it feasible to load the entire DNC registry into<BR>CM as regular
destination patterns, the list is just too much. But if<BR>CM would query
a database, then that may make it more manageable,<BR>easier to update,
etc.<BR><BR>Another thought was a script, that could query the database, and
based<BR>on return value dial the call (let it go thru) or reject the
call. I<BR>think this would require IPCC however. Does anyone know
if something<BR>like this could be scripted without IPCC? Any pointers
would be<BR>appreciated.<BR><BR>I would think this type of functionality is in
use at many sites since<BR>compliance with the DNC Registry is very
important. I am hoping<BR>CallManager has functionality that can
accomplish
this.<BR><BR>Brian<BR><BR>_______________________________________________<BR>cisco-voip
mailing list<BR>cisco-voip@puck.nether.net<BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR></FONT></P></DIV>
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