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<P><FONT SIZE=2>I was a bit unclear, so let me clarify.<BR>
<BR>
IPCX is another way of saying IPCC Express. IPCX consists of CCM and CRS. There are different versions of CRS; Standard, Enhanced or Premium. The standard version is useless in my opinion, because there is no db dip function and very limited functionallity. CRS will not allow interface with the db for dial-out directly.<BR>
<BR>
One option I can think of is to dial into a application. Have it dial the string you enter as long as the string doesn't match a query. If it does match you can have a override code in the script. This is very basic and the ASK IVR team can assist if you want to purchase CRS. You can probably get a trail from your cisco rep.<BR>
<BR>
<BR>
Aaron Kent<BR>
Sr. Network Engineer<BR>
desk 703.279.3017<BR>
cell 571.243.6117<BR>
fax 703.691.4911<BR>
<BR>
APPTIS<BR>
14155 Newbrook Drive | Chantilly, VA 20151<BR>
703.279.3000 | www.apptis.com<BR>
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-----Original Message-----<BR>
From: Brian Feeny <bfeeny@mac.com><BR>
To: Aaron Kent <Aaron.Kent@apptis.com><BR>
CC: cisco-voip@puck.nether.net <cisco-voip@puck.nether.net><BR>
Sent: Mon Mar 07 22:07:19 2005<BR>
Subject: Re: [cisco-voip] Blocking calls that are on the "Do Not Call Registry"<BR>
<BR>
<BR>
<BR>
Thanks,<BR>
<BR>
We have an auto-dialer that can query the database just fine. So this<BR>
is for the "manual" situations, as there are call center staff that<BR>
manually dial from lists as well. I will also shoot an email to the<BR>
ivr folks, I appreciate you suggesting that. I will also have a look<BR>
into CRS and IPCX. Are you saying that if I don't want auto-dial I<BR>
could use CRS without the IPCC component?<BR>
<BR>
Brian<BR>
<BR>
On Mar 7, 2005, at 9:30 PM, Aaron Kent wrote:<BR>
<BR>
> CRS or IPCX, whatever it is being called these days can do a bit of<BR>
> what you are looking for. Are you generating the calls or are they<BR>
> maunally entered? I assume that you have a auto-dialer, but if you<BR>
> want CRS to do auto-dial itself that requires IPCC Enterprise.<BR>
> Understand that if you have a large call-center it may require a<BR>
> serious box to handle all those queries. I would reccomend looking for<BR>
> another product or see if your auto-dialer can exclude based on a CSV<BR>
> file or table in a database. Send your question to the ask-ivr folks<BR>
> at Cisco and see what they say...<BR>
><BR>
><BR>
> From: cisco-voip-bounces@puck.nether.net on behalf of Brian Feeny<BR>
> Sent: Mon 3/7/2005 8:24 PM<BR>
> To: cisco-voip@puck.nether.net<BR>
> Subject: [cisco-voip] Blocking calls that are on the "Do Not Call<BR>
> Registry"<BR>
><BR>
><BR>
><BR>
><BR>
> I am needing to block calls to phone numbers that are on the Do Not<BR>
> Call Registry. The DNC Registry is a national list of phone numbers of<BR>
> people that do not wish to receive unsolicited calls. I have the phone<BR>
> numbers in CSV format, and also loaded into a database.<BR>
><BR>
> Is it possible, with just regular CallManager, to have it check a<BR>
> database and if a number matches, don't allow the call? What about<BR>
> allowing an over ride using a PIN so that then the call may be<BR>
> possible?<BR>
><BR>
> I really don't think it feasible to load the entire DNC registry into<BR>
> CM as regular destination patterns, the list is just too much. But if<BR>
> CM would query a database, then that may make it more manageable,<BR>
> easier to update, etc.<BR>
><BR>
> Another thought was a script, that could query the database, and based<BR>
> on return value dial the call (let it go thru) or reject the call. I<BR>
> think this would require IPCC however. Does anyone know if something<BR>
> like this could be scripted without IPCC? Any pointers would be<BR>
> appreciated.<BR>
><BR>
> I would think this type of functionality is in use at many sites since<BR>
> compliance with the DNC Registry is very important. I am hoping<BR>
> CallManager has functionality that can accomplish this.<BR>
><BR>
> Brian<BR>
><BR>
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