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<DIV id=idOWAReplyText24466 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>inside ICD config go to
Contact service Queues and disable automatic work.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Scott</FONT></DIV></DIV>
<DIV dir=ltr><BR>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net on
behalf of Kevin Hoffer<BR><B>Sent:</B> Tue 3/22/2005 8:55 AM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip]
IPCC<BR></FONT><BR></DIV>
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<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">Question for anyone that works with ICD. I currently
have 5 agents logged in. I just upgraded to Express from the Standard and
now when a agent gets off a call it puts them in the status “Work” and without
them going back into ready they will sit in that state forever. Is there a way
to eliminate the “Work” state or have it automatically go back to ready after x
seconds.</SPAN></FONT></P>
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style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Kevin</SPAN></FONT></P></DIV></DIV>
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