<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<META NAME="Generator" CONTENT="MS Exchange Server version 5.5.2653.12">
<TITLE>RE: [cisco-voip] Fax Machines</TITLE>
</HEAD>
<BODY>
<P><FONT SIZE=2>I know that this is a stupid question, but if you never ask, you never know. How do I produce this report?</FONT>
</P>
<P><FONT SIZE=2>Rusty Painter</FONT>
<BR><FONT SIZE=2>MCP/A+</FONT>
<BR><FONT SIZE=2>Microcomputer Technician</FONT>
<BR><FONT SIZE=2>Dorchester County ITS</FONT>
<BR><FONT SIZE=2>201 Johnston St.</FONT>
<BR><FONT SIZE=2>St. George, SC 29477</FONT>
<BR><FONT SIZE=2>Tel: (843) 563-0022</FONT>
<BR><FONT SIZE=2>Fax: (843) 563-0033</FONT>
<BR><FONT SIZE=2>E-mail: rpainter@dorchestercounty.net</FONT>
</P>
<BR>
<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Eric Knudson [<A HREF="mailto:ericknudson@gmail.com">mailto:ericknudson@gmail.com</A>] </FONT>
<BR><FONT SIZE=2>Sent: Tuesday, March 29, 2005 7:26 PM</FONT>
<BR><FONT SIZE=2>To: Kevin Thorngren</FONT>
<BR><FONT SIZE=2>Cc: cisco-voip@puck.nether.net; Rusty Painter</FONT>
<BR><FONT SIZE=2>Subject: Re: [cisco-voip] Fax Machines</FONT>
</P>
<P><FONT SIZE=2>Rusty, </FONT>
</P>
<P><FONT SIZE=2>Can you give us some isdn q931 debugs?</FONT>
</P>
<P><FONT SIZE=2>Eric</FONT>
</P>
<BR>
<BR>
<P><FONT SIZE=2>On Tue, 29 Mar 2005 19:16:50 -0500, Kevin Thorngren <kevint@cisco.com> wrote:</FONT>
<BR><FONT SIZE=2>> Hi Rusty,</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> If you move a fax that is not working to a port that does work what</FONT>
<BR><FONT SIZE=2>> happens?</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> If the problem moves then the problem is with the fax itself. If the</FONT>
<BR><FONT SIZE=2>> problem doesn't move then the problem is most likely a configuration</FONT>
<BR><FONT SIZE=2>> issue with that port.</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Detailed CCM traces and debugs from the outbound GW might provide more</FONT>
<BR><FONT SIZE=2>> details. Compare a good call to a failed call. This might help you to</FONT>
<BR><FONT SIZE=2>> narrow down the issue.</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Kevin</FONT>
<BR><FONT SIZE=2>> On Mar 29, 2005, at 7:06 PM, Rusty Painter wrote:</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> > Version 4.0(2a)sr1a. The long distance codes are on the PRI from the</FONT>
<BR><FONT SIZE=2>> > Telco. They are not a problem. We asked that they do this. The</FONT>
<BR><FONT SIZE=2>> > problem is that I can dial a number from a phone and it goes through. </FONT>
<BR><FONT SIZE=2>> > I can plug a butt set into my patch panel going to the 224, dial a</FONT>
<BR><FONT SIZE=2>> > number and it goes through. I can fax from some fax machines, but not</FONT>
<BR><FONT SIZE=2>> > others. It makes no sense. All are configured the same, and all can</FONT>
<BR><FONT SIZE=2>> > receive faxes.</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > Rusty Painter</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > MCP/A+</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > Microcomputer Technician</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > Dorchester County ITS</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > 201 Johnston St.</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > St. George, SC 29477</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > Tel: (843) 563-0022</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > Fax: (843) 563-0033</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > E-mail: rpainter@dorchestercounty.net</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > -----Original Message-----</FONT>
<BR><FONT SIZE=2>> > From: Kevin Thorngren [<A HREF="mailto:kevint@cisco.com">mailto:kevint@cisco.com</A>]</FONT>
<BR><FONT SIZE=2>> > Sent: Tuesday, March 29, 2005 6:53 PM</FONT>
<BR><FONT SIZE=2>> > To: Rusty Painter</FONT>
<BR><FONT SIZE=2>> > Cc: cisco-voip@puck.nether.net</FONT>
<BR><FONT SIZE=2>> > Subject: Re: [cisco-voip] Fax Machines</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > Hi Rusty,</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > What version of CCM are you using?</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > If 3.3(4) or $.1(x) do you have Force Authorization Codes (FAC)</FONT>
<BR><FONT SIZE=2>> > enabled on the Route Patterns?</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > If you don't have FAC enabled then you will need to determine what is</FONT>
<BR><FONT SIZE=2>> > asking for the long distance code. The GW would not be the problem.</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > HTH,</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > KEvin</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > On Mar 29, 2005, at 6:35 PM, Rusty Painter wrote:</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > Hello. I have several (about 24) fax machines on a VG224. A good</FONT>
<BR><FONT SIZE=2>> > many of them can not fax out long distance. All of the ports have the</FONT>
<BR><FONT SIZE=2>> > same device pool, CSS, etc. All DNs are on the same partition. I can</FONT>
<BR><FONT SIZE=2>> > dial all of these numbers from a regular VoIP telephone configured in</FONT>
<BR><FONT SIZE=2>> > the same partition, device pool, CSS, etc. When we dial long</FONT>
<BR><FONT SIZE=2>> > distance, it prompts us for a long distance code. The fax machines</FONT>
<BR><FONT SIZE=2>> > are being prompted for that code, but then they get a fast busy. I</FONT>
<BR><FONT SIZE=2>> > can reset the gateway, and it might work once, but then not again? We</FONT>
<BR><FONT SIZE=2>> > just replaced the Vg224, thinking that it was bad. No such luck. Any</FONT>
<BR><FONT SIZE=2>> > advice?</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > Rusty Painter</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > MCP/A+</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > Microcomputer Technician</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > Dorchester County ITS</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > 201 Johnston St.</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > St. George, SC 29477</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > Tel: (843) 563-0022</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > Fax: (843) 563-0033</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > E-mail: rpainter@dorchestercounty.net</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > _______________________________________________</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > cisco-voip mailing list</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > cisco-voip@puck.nether.net</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > <A HREF="https://puck.nether.net/mailman/listinfo/cisco-voip" TARGET="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</A></FONT>
<BR><FONT SIZE=2>> > _______________________________________________</FONT>
<BR><FONT SIZE=2>> > cisco-voip mailing list</FONT>
<BR><FONT SIZE=2>> > cisco-voip@puck.nether.net</FONT>
<BR><FONT SIZE=2>> > <A HREF="https://puck.nether.net/mailman/listinfo/cisco-voip" TARGET="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</A></FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> _______________________________________________</FONT>
<BR><FONT SIZE=2>> cisco-voip mailing list</FONT>
<BR><FONT SIZE=2>> cisco-voip@puck.nether.net</FONT>
<BR><FONT SIZE=2>> <A HREF="https://puck.nether.net/mailman/listinfo/cisco-voip" TARGET="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</A></FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>></FONT>
<BR><FONT SIZE=2>_______________________________________________</FONT>
<BR><FONT SIZE=2>cisco-voip mailing list</FONT>
<BR><FONT SIZE=2>cisco-voip@puck.nether.net</FONT>
<BR><FONT SIZE=2><A HREF="https://puck.nether.net/mailman/listinfo/cisco-voip" TARGET="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</A></FONT>
</P>
</BODY>
</HTML>