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<DIV dir=ltr align=left><SPAN class=345080714-07042005><FONT face=Arial
color=#0000ff size=2>AFAIK, bouncing the engine is the only way to clear
them.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=345080714-07042005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=345080714-07042005><FONT face=Arial
color=#0000ff size=2>Jim</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Gawie Herholdt (GSP)
[mailto:herholgs@telkom.co.za] <BR><B>Sent:</B> Thursday, April 07, 2005 4:18
AM<BR><B>To:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] IPCC
Express 3.1 calls stuck in queue problem<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have a problem with a 3.1(2) IPCC
Express system where 1 call is stuck in the queue for more than 3 hours now. The
system works fine - all incoming calls are being queued / de-queued but just
this one call is stuck in the queue. Is there a way to clear this call without
restarting the engine? I have about 6 call center groups on there and do not
want to affect all of them. <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Gawie<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Thanks and
regards,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><STRONG><B><FONT face=Arial size=2><SPAN lang=EN-ZA
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><ns0:PersonName
w:endInsDate="2005-04-07T09:25:00Z" w:endInsAuthor="Gabs"
w:insDate="2005-04-07T09:25:00Z" w:insAuthor="Gabs"><st1:PersonName
w:st="on">Gawie
Herholdt</st1:PersonName></ns0:PersonName></SPAN></FONT></B></STRONG><SPAN
lang=EN-GB><o:p></o:p></SPAN></P>
<P class=MsoNormal><FONT face=Arial size=1><SPAN lang=EN-ZA
style="FONT-SIZE: 7.5pt; FONT-FAMILY: Arial">Snr Network Specialist, CCIE 7668
(R&S)</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=red size=1><SPAN lang=EN-ZA
style="FONT-SIZE: 7.5pt; COLOR: red; FONT-FAMILY: Arial">Telkom SA (Pty)
Ltd</SPAN></FONT><SPAN lang=EN-GB><o:p></o:p></SPAN></P>
<P class=MsoNormal><FONT face=Arial size=1><SPAN lang=EN-ZA
style="FONT-SIZE: 7.5pt; FONT-FAMILY: Arial">27-84-607-7371
(Mobile)<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=1><SPAN lang=EN-ZA
style="FONT-SIZE: 7.5pt; FONT-FAMILY: Arial">27-12-680-7991 (IP
Phone)<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=1><SPAN lang=EN-ZA
style="FONT-SIZE: 7.5pt; FONT-FAMILY: Arial">27-12-680-0028
(Fax)</SPAN></FONT><FONT face=Arial size=1><SPAN lang=EN-ZA
style="FONT-SIZE: 7.5pt; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></DIV>
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