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<DIV>Excellent - thanks Wes. We were quite worried about this as it affects
almost 5000 of our clients!</DIV>
<DIV> </DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=wsisk@cisco.com href="mailto:wsisk@cisco.com">Wes Sisk</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=lelio@uoguelph.ca
href="mailto:lelio@uoguelph.ca">Lelio Fulgenzi</A> ; <A
title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, April 07, 2005 3:18
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [cisco-voip] FAC on
4.12</DIV>
<DIV><BR></DIV>The unseen part of that DDTS:<BR><BR><snip><BR>The issue
can be fixed by upgrading to 4.1(2.43) or newer Call Manager.<BR>The older
Call Manager sends CallInfoMessage (the one sent just before<BR>ZipZip
StartTone), which has empty CalledParty field. For the later CM<BR>version, it
has *****.<BR>So when 7905 phone receives CallInfoMessage with empty
CalledParty field, it<BR>interperets it as "Unknown Number", while 7960
interprets it as "External<BR>Call".<BR>The upgrade to 4.1(2.43) or newer Call
Manager resolves the issue. All phone<BR>models will display the same
information (*****).<BR></snip><BR><BR>/Wes<BR>-----Original
Message-----<BR>From: <A
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A><BR>[mailto:cisco-voip-bounces@puck.nether.net]On
Behalf Of Lelio Fulgenzi<BR>Sent: Thursday, April 07, 2005 3:12 PM<BR>To: <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>Subject:
Re: [cisco-voip] FAC on 4.12<BR><BR><BR>Really? I was told it was this one! I
guess I will have to try it out on<BR>4.1(3) with the latest 7912 code and see
if it is fixed.<BR><BR><BR><BR><BR>CSCsa66959 Bug
Details<BR><BR><BR><BR>Headline Inconsistent DisplayPrompt When Using
FAC/CMC<BR>Product basic-phonesModel<BR>Component sw-phone-7912-sccpDuplicate
of<BR>Severity 4 Severity helpStatus Resolved Status help<BR>First
Found-in Version 6.0First Fixed-in Version Version help<BR>Release
Notes<BR><BR>Symptom:<BR><BR>"Unknown Number" is shown when IP Phone user is
prompted for FAC or CMC code<BR><BR>Conditions:<BR><BR>Issue seen only on
7905/7912 phones. On other Ip phones 7940/7960 phones,<BR>"External<BR>Call"
is shown when IP Phone users are prompted for their FAC/CMC
Code.<BR><BR>Workaround:<BR>None<BR><BR><BR><BR><BR><BR><BR>----- Original
Message -----<BR>From: Wes Sisk<BR>To: Lelio Fulgenzi ; <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> ; <A
href="mailto:PRuttman@foley.com">PRuttman@foley.com</A><BR>Sent: Thursday,
April 07, 2005 1:20 PM<BR>Subject: RE: [cisco-voip] FAC on
4.12<BR><BR><BR>"unknown number" is CSCee79230. Appears to be resolved
in 4.1(3)<BR><BR>Request for configurable text is documented in
CSCef87148. Please drop an<BR>email to your Cisco account teams and let
them know how you feel about this<BR>feature
request.<BR><BR>/Wes<BR><BR>-----Original Message-----<BR>From: <A
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A><BR>[mailto:cisco-voip-bounces@puck.nether.net]On
Behalf Of Lelio Fulgenzi<BR>Sent: Thursday, April 07, 2005 11:10 AM<BR>To: <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>Subject:
Re: [cisco-voip] FAC on 4.12<BR><BR><BR>Not that I know of.<BR><BR>There's a
bug with the 7912s that actually show 'unknown number' rather than<BR>external
call when entering.<BR><BR><BR><BR>----- Original Message -----<BR>From:
Ruttman, Peter G.<BR>To: <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>Sent:
Thursday, April 07, 2005 11:07 AM<BR>Subject: [cisco-voip] FAC on
4.12<BR><BR><BR>Anyone know how to change the display 'External Call' that
comes up when you<BR>are prompted to enter the client matter code for Forced
Authorization Codes?<BR>I'd like to change it from 'External Call' to 'Enter
Client Code#' if that<BR>will not cause issues with other things.<BR>Pete
Ruttman<BR><BR>IMPORTANT NOTICE: The preceding message may be confidential or
protected by<BR>the attorney-client privilege. It is not intended for
transmission to, or<BR>receipt by, any unauthorized persons. If you believe
that it has been sent<BR>to you in error, do not read it. Please reply to the
sender that you have<BR>received the message in error. Then destroy it. Thank
you.<BR><BR><BR><BR><BR><BR>_______________________________________________<BR>cisco-voip
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