<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40"
xmlns:ns0="urn:schemas-microsoft-com:office:smarttags">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PersonName"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:612.0pt 792.0pt;
margin:72.0pt 90.0pt 72.0pt 90.0pt;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have a problem with a 3.1(2) IPCC Express system where 1
call is stuck in the queue for more than 3 hours now. The system works fine -
all incoming calls are being queued / de-queued but just this one call is stuck
in the queue. Is there a way to clear this call without restarting the engine? I
have about 6 call center groups on there and do not want to affect all of them.
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Gawie<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks and regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 face=Arial><span lang=EN-ZA
style='font-size:10.0pt;font-family:Arial'><ns0:PersonName w:insAuthor="Gabs"
w:insDate="2005-04-07T09:25:00Z" w:endInsAuthor="Gabs"
w:endInsDate="2005-04-07T09:25:00Z"><st1:PersonName w:st="on">Gawie Herholdt</st1:PersonName></ns0:PersonName></span></font></b></strong><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-ZA style='font-size:
7.5pt;font-family:Arial'>Snr Network Specialist, CCIE 7668 (R&S)</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 color=red face=Arial><span lang=EN-ZA
style='font-size:7.5pt;font-family:Arial;color:red'>Telkom SA (Pty) Ltd</span></font><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-ZA style='font-size:
7.5pt;font-family:Arial'>27-84-607-7371 (Mobile)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-ZA style='font-size:
7.5pt;font-family:Arial'>27-12-680-7991 (IP Phone)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-ZA style='font-size:
7.5pt;font-family:Arial'>27-12-680-0028 (Fax)</span></font><font size=1
face=Arial><span lang=EN-ZA style='font-size:7.5pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
</body>
</html>
<table><tr><td bgcolor=#ffffff><font color=#000000>==================================================================<br>
This e-mail and its contents are subject to the Telkom SA Limited<br>
e-mail legal notice available at <br>
http://www.telkom.co.za/TelkomEMailLegalNotice.PDF<br>
</font></td></tr></table>