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<DIV>If you have different AAs, then you won't have to program much (if
any).</DIV>
<DIV> </DIV>
<DIV>Simply assign each application a seperate set of CTI ports that have
different CAlling search spaces. </DIV>
<DIV> </DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=JKing@thegranitegroup.com
href="mailto:JKing@thegranitegroup.com">King, Jesse</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=lelio@uoguelph.ca
href="mailto:lelio@uoguelph.ca">Lelio Fulgenzi</A> ; <A title=wsisk@cisco.com
href="mailto:wsisk@cisco.com">Wes Sisk</A> ; <A
title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, April 15, 2005 12:18
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [cisco-voip] Unity AA</DIV>
<DIV><BR></DIV>
<DIV dir=ltr align=left><SPAN class=095461516-15042005><FONT face=Arial
color=#0000ff size=2>Exactly - We would have a different AA pilot number for
whatever location we needed one...</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=095461516-15042005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=095461516-15042005><FONT face=Arial
color=#0000ff size=2>I quickly looked at the Cisco AA, it doesn't appear to be
as feature rich in customizing like the unity aa. - ie a message that
says ' Thank you for calling xyz, if you know your parties 4 digit ext, please
enter it now. Press 1 for sales, press 2 for abc, etc....</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=095461516-15042005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=095461516-15042005><FONT face=Arial
color=#0000ff size=2>Should I be looking at IVR? I have a feeling the cost
associated with IVR will put the squash on it...</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=095461516-15042005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=095461516-15042005></SPAN> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Lelio Fulgenzi
[mailto:lelio@uoguelph.ca] <BR><B>Sent:</B> Friday, April 15, 2005 12:00
PM<BR><B>To:</B> King, Jesse; Wes Sisk;
cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] Unity
AA<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV>With Cisco AA you would be able to assign different calling search spaces
to the ports.</DIV>
<DIV> </DIV>
<DIV>The question is, how are you expecting the client to enter the extension
without the location? Are they dialing a different AA pilot number? If so, you
can have one set of ports used for one application and another set of ports
used for another application. Each set would search a different CSS for the
numbers.</DIV>
<DIV> </DIV>
<DIV>This should work. We did something similar to this.</DIV>
<DIV> </DIV>
<DIV>If they are dialing the same pilot/AA number, then, you would need them
to select a location from within the script and then tag a prefix according to
their selection.</DIV>
<DIV> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=JKing@thegranitegroup.com
href="mailto:JKing@thegranitegroup.com">King, Jesse</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=wsisk@cisco.com
href="mailto:wsisk@cisco.com">Wes Sisk</A> ; <A
title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, April 15, 2005 11:53
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [cisco-voip] Unity
AA</DIV>
<DIV><BR></DIV>
<DIV dir=ltr align=left><SPAN class=405355315-15042005><FONT face=Arial
color=#0000ff size=2>I would think with CM aa, I could point this to a
particular partition, and have a translation done?</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=405355315-15042005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Wes Sisk [mailto:wsisk@cisco.com]
<BR><B>Sent:</B> Friday, April 15, 2005 11:37 AM<BR><B>To:</B> King, Jesse;
<A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><B>Subject:</B>
RE: [cisco-voip] Unity AA<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><SPAN class=346203515-15042005><FONT face=Arial color=#0000ff
size=2>Jesse,</FONT></SPAN></DIV>
<DIV><SPAN class=346203515-15042005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=346203515-15042005><FONT face=Arial color=#0000ff size=2>CM
AA should work fine so long as user DNs are 4 digitits in
CM.</FONT></SPAN></DIV>
<DIV><SPAN class=346203515-15042005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=346203515-15042005><FONT face=Arial color=#0000ff
size=2>The free AA (included with EServices) is limited to 4 concurrent
calls (4 cti ports) but can be licensed to as many as you want. Or you
can have multiple EServices installs on separate
servers.</FONT></SPAN></DIV>
<DIV><SPAN class=346203515-15042005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=346203515-15042005><FONT face=Arial color=#0000ff
size=2>/Wes</FONT></SPAN></DIV>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> King, Jesse
[mailto:JKing@thegranitegroup.com]<BR><B>Sent:</B> Friday, April 15, 2005
11:25 AM<BR><B>To:</B> Wes Sisk;
cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Unity
AA<BR><BR></FONT></DIV>
<DIV dir=ltr align=left><SPAN class=669352415-15042005><FONT face=Arial
color=#0000ff size=2>Thanks for the input Wes.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=669352415-15042005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=669352415-15042005><FONT face=Arial
color=#0000ff size=2>Nope, just a one unity server.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=669352415-15042005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=669352415-15042005><FONT face=Arial
color=#0000ff size=2>I'll look into the CM aa route - I think this would
work... For some reason, I thought this was limited to 5 aa's
tho...</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=669352415-15042005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=669352415-15042005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Wes Sisk [mailto:wsisk@cisco.com]
<BR><B>Sent:</B> Friday, April 15, 2005 11:08 AM<BR><B>To:</B> King, Jesse;
cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Unity
AA<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><SPAN class=576470615-15042005><FONT face=Arial color=#0000ff size=2>HI
Jesse, my Unity guy says:</FONT></SPAN></DIV>
<DIV><SPAN class=576470615-15042005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=576470615-15042005>Depends, do you have multiple Unity
servers?<BR><BR>yes - might be able to hack something with Unity digital
networking<BR><BR>No - You cannot do it.<BR><BR>Another way possible
would be use alt. extensions but you mentioned that would cuase an
overlap in the DN's so basically no.</SPAN></DIV>
<DIV><SPAN class=576470615-15042005></SPAN> </DIV>
<DIV><SPAN class=576470615-15042005><FONT face=Arial color=#0000ff
size=2>/Wes</FONT></DIV>
<DIV><BR></DIV></SPAN>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B>
cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net]<B>On Behalf Of </B>King,
Jesse<BR><B>Sent:</B> Friday, April 15, 2005 10:37 AM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] Unity
AA<BR><BR></FONT></DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial size=2>My DN's are all
in one partition called internal_pt, we use a 7 digit DN derived from a
location number (we have 20 locations).</FONT></SPAN></DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial size=2>Within a
location, users can dial the 4 digit extension - doing it with a translation
pattern in CM, into the location_pt.</FONT></SPAN></DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial size=2>Situation -
Called dials 800 and is prompted to dial a 7 digit extension - I'm getting
complaints about the length of the ext number, Would love to have them dial
the location 4 digits......</FONT></SPAN></DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial size=2>With unity, I
don't see a way to have an auto attendant use 4 digit ext, naturally unity
needs a unique ext, 7 digits in my case. I can't go to 4 digits because of
the gross amount of overlaps I would have. </FONT></SPAN></DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial size=2>I guess my my
question, is there a way to partition a unity AA to accept 4 digits, and
prefix it? Probably not... </FONT></SPAN></DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial size=2>I haven't looked
at the call manager Auto Attendant, but I'm assuming I would be able to use
this if a called wanted to dial an 800 number, get the prompt to enter the
persons 4 digit ext, than transfer out.... Not sure of licensing and other
charges with that..</FONT></SPAN></DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial size=2>I am currently
on Unity 3.1(3), upgrading shortly to 4.x, not sure if the capability exists
in the newer version or not..</FONT></SPAN></DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial size=2>Am I making any
sense?</FONT></SPAN></DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial
size=2>Thanks.</FONT></SPAN></DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=798263114-15042005><FONT face=Arial
size=2>Jesse</FONT></SPAN></DIV>
<P>
<HR>
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