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<TITLE>RE: [cisco-voip] Call Manager 3.2 problems</TITLE>
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<P><FONT SIZE=2>We are still looking into the network protion but we are coming up empty handed. As for CPU usage, I didn't notice any spikes. The odd part is that it only affected 3 or our 4 servers. </FONT></P>
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<P><FONT SIZE=2>Jeremy Rogers</FONT>
<BR><FONT SIZE=2>Senior Telecom Specialist</FONT>
<BR><FONT SIZE=2>Warner Music Group</FONT>
<BR><FONT SIZE=2>75 Rockefeller Plaza</FONT>
<BR><FONT SIZE=2>New York, NY 10019</FONT>
<BR><FONT SIZE=2>212-275-2183</FONT>
<BR><FONT SIZE=2>jeremy.rogers@wmg.com</FONT>
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<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Ryan Ratliff [<A HREF="mailto:rratliff@cisco.com">mailto:rratliff@cisco.com</A>] </FONT>
<BR><FONT SIZE=2>Sent: Tuesday, April 19, 2005 3:25 PM</FONT>
<BR><FONT SIZE=2>To: Rogers, Jeremy (WMG)</FONT>
<BR><FONT SIZE=2>Cc: 'cisco-voip@puck.nether.net'</FONT>
<BR><FONT SIZE=2>Subject: Re: [cisco-voip] Call Manager 3.2 problems</FONT>
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<P><FONT SIZE=2>Did you happen to check cpu utilization on the subscribers where the phones experiencing the problems were registered? Failure to get dialtone basically means the message from the CM telling the phone to play dialtone was never received. This is either a network issue or the CM just plain didn't send the message (ie high cpu).</FONT></P>
<P><FONT SIZE=2>-Ryan</FONT>
<BR><FONT SIZE=2>On Apr 19, 2005, at 3:14 PM, Rogers, Jeremy (WMG) wrote:</FONT>
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<P><FONT SIZE=2>I got experienced an extremely strange issue with my Call Managers and I was looking to see if anyone had any insight. </FONT>
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<P><FONT SIZE=2> This morning we started getting busy signals on some of our inbound calls. These were sporadic. I tried looking at the real-time monitoring tool but I couldn't tell if the PRIs were being oversubscribed. We have 6 PRIs coming into 2 separate 6608s. Then without warning, 3 of the sites that are on this cluster lost all dial tone. We didn't even have internal dial tone. When you lifted the receiver there was nothing. Only one site was still up and they were homed to a different server.</FONT></P>
<P><FONT SIZE=2>We rebooted the publisher and the two subscribers that displayed the problem and everything started working normally. I had no errors in my app log on any of the servers and it didnt show any of the phones come unregistered. I am at a loss. I have never seen anything like this before.</FONT></P>
<P><FONT SIZE=2> Has anyone ever seen this? Any ideas as to what caused it? I didn't see any errors on the switchports either.</FONT>
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<P><FONT SIZE=2>Jeremy Rogers</FONT>
<BR><FONT SIZE=2>Senior Telecom Analyst</FONT>
<BR><FONT SIZE=2>Warner Music Group</FONT>
<BR><FONT SIZE=2>jeremy.rogers@wmg.com</FONT>
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