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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Sounds like maybe you set there Call
forward busy or no answer to the switchboard and let the user set the all calls
to where every they need to forward calls to. Or if you using Unity give the
caller the option to dial 1 for the switchboard.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Scott<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>pmeredith@aap.com.au<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, April 21, 2005
3:15 AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Call forward
no answer</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-AU style='font-size:
10.0pt;font-family:Arial'>I have a customer with requirement (which is standard
on any PBX) which we just can’t seem to get a work around…here it
is<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'>Call Forward All Calls<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'>Call Forward Busy<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'>Call Forward No Answer<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-AU style='font-size:
10.0pt;font-family:Arial'>Are standard smartKey (softKey) functionality for
user on PBX.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-AU style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-AU style='font-size:
10.0pt;font-family:Arial'>My client runs a news business that relies on all
calls if unanswered to route back to switchboard operator, if journalist (user)
moves from desk (leaves building etc) and sets call forward to another phone or
mobile etc and then returns, they simply press the call forward smartKey and
the default setting for calls to route back to switch if unanswered is invoked.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-AU style='font-size:
10.0pt;font-family:Arial'>Hence the user never impacts on the default setting
and does not have to re-enter the destination switch extension when
reactivating the default route.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-AU style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-AU style='font-size:
10.0pt;font-family:Arial'>Eg In callmanager 4.1 when the user changes his
settings (forward all calls) and returns he must press call FWD softkey, and
then re enter the default switch number (extension).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-AU style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-AU style='font-size:
10.0pt;font-family:Arial'>Is there a workaround?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-AU style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-AU style='font-size:
10.0pt;font-family:Arial'>And Cisco documentation indicates that Call forward
busy and call forward no answer can be configured softkeys…yet cisco say
it is not so?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-AU style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-AU style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-AU style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-AU
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-AU
style='font-size:12.0pt'><br>
<br>
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