<font face="arial" size="2"> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'">Hello to everyone in the list...<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'"><o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'">I have had a problem in CTI Route Point ( in my scenario i onlyuse CallManager, IPIVR, cisco softphone and H323 Voice gateway).<o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'">Let me briefly explain the problem..<o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'"><o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'">First I setup H323 Gateway and call manager and they are up and running properly. I am making phone calls via Voice(H323) Gateway and a Cisco Soft phone answers it.<o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'">Then i setup IPIVR and write ascript with CRA editor. And i can make phone calls via two soft phones and see the IPIVR script is running. (it is asimple script only i user Redirect property of IPIVR) Until now it seems as if everything is fine, CTI Ports , CTI Route Points, and as i told softphone calls the directory number(1000) of CTI Route Point and by the script it redirect the call to another softphone which directory number is 7878..As you see everything is fine up to here.<o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'">But the problem is when i tried to make a call via ISDN using Voice gateway and try to dial the CTI Route Point’s Directory number (1000) i get a fast busy signal.. <o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'"><o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'">But as i told before if i try to make a call with same method via ISDN using avoice gateway and try to dial a softphone’s directory number it works fine.. <o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'">But ifi try to dial CTI Route Point ‘s diractory number a busy signal occurs. When i look at the Voice gateway i see a cause code(18) which means “no response”</span></font><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'"><o:p> </o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'">What must i do.<o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'">Can it be possible to solve the problem without using ICM, or ICD ?<o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'"><o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'">There are some options in CTI Route point like “forward on busy” or “forward all”.. Does this solve my problem..?</span></font><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'"><o:p> </o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'">As you see I need your helps in this case .<o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'"><o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'">I will appreciate if you can try to help me ..</span></font><font face="Trebuchet MS" color="blue" size="2"><span style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Trebuchet MS'"><o:p> </o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'">Best Regards.<o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'"><o:p> </o:p></span></font><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'">Ozcan YILDIZ<o:p></o:p></span></font></p> <p class="MsoNormal"><font face="Trebuchet MS" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'"><o:p> </o:p></span></font><strong><b><font face="Trebuchet MS" size="2"><span style="FONT-WEIGHT: normal; FONT-SIZE: 10pt; FONT-FAMILY: 'Trebuchet MS'">Academytech Training and Consultancy Services</span></font></b></strong></p></font>