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<DIV>I think without the parameter set that you mentioned, pressing the
voicemail button goes to the first line that has voicemail. So if the third or
fourth line had voicemail and no other lines had voicemail, it would go to that
one.<BR><BR>That's what was <EM>supposed</EM> to happen from what I
understood.</DIV>
<DIV> </DIV>
<DIV> </DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=erickbe@yahoo.com href="mailto:erickbe@yahoo.com">Erick Bergquist</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, May 07, 2005 12:55
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [cisco-voip] How lines are
selected when going offhook</DIV>
<DIV><BR></DIV>Hi,<BR><BR>I have a question on how CM or the
phone<BR>selects/chooses what line goes off hook when a user<BR>lifts handset
or presses messages button. <BR><BR>I am aware of auto-line select, and
globalservice<BR>parameters prime line and prime line for voice mail.
<BR><BR>We had issue at site with 3.3(4)sr2 where they were<BR>working fine
for months and this morning with no<BR>changes supposely, 3/4 of the users
when they hit the<BR>messages button it was no longer using their
first<BR>line to go to VM. It was using the 3rd or 4th line on<BR>phone which
is their main number and a shared line.<BR>This was calling number being sent
to unity.<BR><BR>I set the option use prime line for voice mail to
true<BR>(default is false) and that fixed it up as expected.<BR>Just trying to
figure out what may have caused the<BR>phones to start using the other line
all of a sudden<BR>and why that line. No errors in event logs. Also half<BR>of
these users did not have a user id in global<BR>directory as it is just a call
manager and no device<BR>associations. <BR><BR>Thanks.
erick<BR><BR><BR><BR>__________________________________ <BR>Yahoo! Mail Mobile
<BR>Take Yahoo! Mail with you! Check email on your mobile phone. <BR><A
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