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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have a requirement to set up a small call center, Have a
Call Manager 4-1-3, new switches and IPCC Express premium. One of the
requirements is to route incoming calls based on the number where the call
originated. The calls will originate at different international toll free
numbers – example 0800 444 555 and say 0800 777 999 as an example. Calls
from 0800 444 555 needs to go to a group of agents – say group 1 and
calls from the second 0800 …. Needs to go to the second agent group.
Currently with the existing legacy PBX they say they have it working. I believe
this is not even call centre functionality but a glorified hunt group. Assume
the PSTN PRI line/s will present the info on the originating number to the IOS
gateway. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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padding:0cm 0cm 1.0pt 0cm'>
<p class=MsoNormal style='border:none;padding:0cm'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>My questions<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<ol style='margin-top:0cm' start=1 type=1>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Can this be done with Call
Manager and a IOS gateway only – any ideas how to route calls on the
inside network (part of the CCM range) based on the originating 0800,…..
number.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>If Call Manager can not do it –
IPCC Express will be able to do it – Yes/ No. I have completed a
basic IPCC course but don’t have in depth IPCC knowledge. Any advice
will be appreciated<o:p></o:p></span></font></li>
</ol>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'>Erik
Erasmus<o:p></o:p></span></font></b></p>
<p class=MsoNormal><st1:place w:st="on"><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Kunene</u1:place></span></font></st1:place><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'> Solutions & Services<o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'>email:</span></font></b><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'> erike@kss.co.za<o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'>main
number:</span></font></b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> +27(0)11 545 6300<o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'>IP phone
direct:</span></font></b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> +27(0)11 545 6315<o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'>mobile:</span></font></b><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'> +27(0)82 550 3390<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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