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<DIV dir=ltr align=left><SPAN class=075134113-03062005><FONT face=Arial
color=#0000ff size=2>Calls that originate like this will have an associated
DNIS. Callmanager can very easily route based on DNIS. The real
question is, how well do you need to track the calls, and in particular the
distribution of those calls to agents? If you need good tracking, IPCC
would be better than trying to ferret this info out of the CDR
records.</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Erik
Erasmus<BR><B>Sent:</B> Friday, June 03, 2005 8:10 AM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] routing calls based
on calling PSTN number<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have a requirement to set up a
small call center, Have a Call Manager 4-1-3, new switches and IPCC Express
premium. One of the requirements is to route incoming calls based on the number
where the call originated. The calls will originate at different international
toll free numbers – example 0800 444 555 and say 0800 777 999 as an example.
Calls from 0800 444 555 needs to go to a group of agents – say group 1 and calls
from the second 0800 …. Needs to go to the second agent group. Currently with
the existing legacy PBX they say they have it working. I believe this is not
even call centre functionality but a glorified hunt group. Assume the PSTN PRI
line/s will present the info on the originating number to the IOS gateway.
<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0cm; BORDER-TOP: medium none; PADDING-LEFT: 0cm; PADDING-BOTTOM: 1pt; BORDER-LEFT: medium none; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 1pt solid; mso-element: para-border-div">
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style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0cm; BORDER-TOP: medium none; PADDING-LEFT: 0cm; PADDING-BOTTOM: 0cm; BORDER-LEFT: medium none; PADDING-TOP: 0cm; BORDER-BOTTOM: medium none"><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">My
questions<o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<OL style="MARGIN-TOP: 0cm" type=1>
<LI class=MsoNormal style="mso-list: l0 level1 lfo1"><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Can this be done with
Call Manager and a IOS gateway only – any ideas how to route calls on the
inside network (part of the CCM range) based on the originating 0800,…..
number.<o:p></o:p></SPAN></FONT>
<LI class=MsoNormal style="mso-list: l0 level1 lfo1"><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">If Call Manager can
not do it – IPCC Express will be able to do it – Yes/ No. I have completed a
basic IPCC course but don’t have in depth IPCC knowledge. Any advice will be
appreciated<o:p></o:p></SPAN></FONT> </LI></OL>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><B><FONT face=Arial color=navy size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Erik
Erasmus<o:p></o:p></SPAN></FONT></B></P>
<P class=MsoNormal><st1:place w:st="on"><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Kunene</U1:PLACE></SPAN></FONT></st1:place><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> Solutions &
Services<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><B><FONT face=Arial color=navy size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">email:</SPAN></FONT></B><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">
erike@kss.co.za<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><B><FONT face=Arial color=navy size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">main
number:</SPAN></FONT></B><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">
+27(0)11 545 6300<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><B><FONT face=Arial color=navy size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">IP
phone direct:</SPAN></FONT></B><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> +27(0)11 545
6315<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><B><FONT face=Arial color=navy size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">mobile:</SPAN></FONT></B><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">
+27(0)82 550 3390<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></DIV>
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