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<TITLE>RE: [cisco-voip] routing calls based on calling PSTN number</TITLE>
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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Thanks Lelio</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>I will investigate the PSTN service and
will surely get it sorted. Thanks for the help</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>erik</FONT></DIV></DIV>
<DIV dir=ltr><BR>
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<FONT face=Tahoma size=2><B>From:</B> lelio@uoguelph.ca
[mailto:lelio@uoguelph.ca]<BR><B>Sent:</B> Fri 2005/06/03 04:18 PM<BR><B>To:</B>
Erik Erasmus<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> RE:
[cisco-voip] routing calls based on calling PSTN number<BR></FONT><BR></DIV>
<DIV>
<P><FONT size=2>In North America, an 800 number is first translated to a local
number that is<BR>then sent down the trunks to your switch as the dialed number.
It is this<BR>dialed number (or the manipulated equivalent) that the service
provider sends<BR>you that you typically program in CallManager.<BR><BR>So, if
you can direct these two user groups to two different local numbers
that<BR>terminate on your switch, you're set.<BR><BR>For example, if
1-800-555-1234 terminates on 824-1234 and 1-800-555-5678<BR>terminates on
824-5678, then all I would have to do is add a translation for<BR>824-1234 that
points to one hunt group and a translation for 824-5678 that<BR>points to
another hunt group.<BR><BR>If both your toll free numbers terminate on the same
local number, you will not<BR>be able to route them differently. CallManager
does not route calls based on<BR>calling party, only called
party.<BR><BR>Incidently, some North American service providers can provide the
dialed number<BR>in with the calling number ID with toll free numbers, so an
agent knows how to<BR>answer the phone because they see the dialed toll free
number on the display -<BR>unfortunately, it doesn't work with our digital
trunks.<BR><BR>Anyways - let the group know if you have any other
questions.<BR><BR>Lelio<BR><BR>Quoting Erik Erasmus
<ErikE@kss.co.za>:<BR><BR>> Hi Phil<BR>><BR>><BR>><BR>>
Thanks for the reply<BR>><BR>><BR>><BR>> In this case I will use the
IPCC. But let us say in future I have a<BR>> requirement where cost is an
issue and it is a low budget informal call<BR>> centre (glorified
hunt-group).<BR>><BR>> What Call Manager mechanisms can I use to direct
calls to specific<BR>> extensions, pilot numbers etc based on DNIS. Basically
- how to<BR>> configure this in high level
steps<BR>><BR>><BR>><BR>><BR>><BR>><BR>><BR>><BR>><BR>>
Erik Erasmus<BR>><BR>> Kunene Solutions & Services<BR>><BR>>
email:
erike@kss.co.za<BR>><BR>> main number: +27(0)11
545 6300<BR>><BR>> IP phone direct: +27(0)11 545
6315<BR>><BR>>
mobile:
+27(0)82 550 3390<BR>><BR>><BR>><BR>>
________________________________<BR>><BR>> From: Walenta, Phil [<A
href="mailto:philip.walenta@berbee.com">mailto:philip.walenta@berbee.com</A>]<BR>>
Sent: 03 June 2005 03:42 PM<BR>> To: Erik Erasmus;
cisco-voip@puck.nether.net<BR>> Subject: RE: [cisco-voip] routing calls based
on calling PSTN number<BR>><BR>><BR>><BR>> Calls that originate like
this will have an associated DNIS.<BR>> Callmanager can very easily route
based on DNIS. The real question is,<BR>> how well do you need to track
the calls, and in particular the<BR>> distribution of those calls to
agents? If you need good tracking, IPCC<BR>> would be better than
trying to ferret this info out of the CDR
records.<BR>><BR>><BR>><BR>>
________________________________<BR>><BR>> From:
cisco-voip-bounces@puck.nether.net<BR>> [<A
href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</A>]
On Behalf Of Erik Erasmus<BR>> Sent: Friday, June 03, 2005 8:10 AM<BR>>
To: cisco-voip@puck.nether.net<BR>> Subject: [cisco-voip] routing calls based
on calling PSTN number<BR>><BR>> Hi<BR>><BR>><BR>><BR>> I have
a requirement to set up a small call center, Have a Call Manager<BR>> 4-1-3,
new switches and IPCC Express premium. One of the requirements is<BR>> to
route incoming calls based on the number where the call originated.<BR>> The
calls will originate at different international toll free numbers -<BR>>
example 0800 444 555 and say 0800 777 999 as an example. Calls from 0800<BR>>
444 555 needs to go to a group of agents - say group 1 and calls from<BR>>
the second 0800 .... Needs to go to the second agent group. Currently<BR>>
with the existing legacy PBX they say they have it working. I believe<BR>>
this is not even call centre functionality but a glorified hunt group.<BR>>
Assume the PSTN PRI line/s will present the info on the originating<BR>>
number to the IOS gateway.<BR>><BR>><BR>><BR>> My
questions<BR>><BR>><BR>><BR>> 1. Can this be done
with Call Manager and a IOS gateway only - any<BR>> ideas how to route calls
on the inside network (part of the CCM range)<BR>> based on the originating
0800,..... number.<BR>> 2. If Call Manager can not do it -
IPCC Express will be able to do<BR>> it - Yes/ No. I have completed a basic
IPCC course but don't have in<BR>> depth IPCC knowledge. Any advice will be
appreciated<BR>><BR>><BR>><BR>><BR>><BR>><BR>><BR>><BR>><BR>>
Erik Erasmus<BR>><BR>> Kunene Solutions & Services<BR>><BR>>
email:
erike@kss.co.za<BR>><BR>> main number: +27(0)11
545 6300<BR>><BR>> IP phone direct: +27(0)11 545
6315<BR>><BR>>
mobile:
+27(0)82 550 3390<BR>><BR>><BR>><BR>>
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