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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
9.5pt;font-family:Arial;color:black'>Hello,<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
9.5pt;font-family:Arial;color:black'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
9.5pt;font-family:Arial;color:black'>Can anyone please tell me about Cisco
Customer Response Applications and Cisco IPCC Express?<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
9.5pt;font-family:Arial;color:black'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
9.5pt;font-family:Arial;color:black'>We currently have 4 Cisco CallManagers
(4.1.x) and we would like to use CRA or IPCC to run some scripts for load
balancing across CTI Route Point DNs connected to 3<sup>rd</sup> party devices.
It was recommended that we use CRA, but I&#8217;m unsure about the pricing
structure for this. <o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
9.5pt;font-family:Arial;color:black'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
9.5pt;font-family:Arial;color:black'>Can we have CRA running as a service on
the CallManager?<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
9.5pt;font-family:Arial;color:black'>What is the price of CRA, is it included
with CCM?<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
9.5pt;font-family:Arial;color:black'>How would a CRA script work with a CCM
cluster?<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
9.5pt;font-family:Arial;color:black'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
9.5pt;font-family:Arial;color:black'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
9.5pt;font-family:Arial;color:black'>Thanks,<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
9.5pt;font-family:Arial;color:black'>Paul<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
9.5pt;font-family:Arial;color:black'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>&nbsp;</span></font><font size=2 color=black face=Arial><span
style='font-size:9.5pt;font-family:Arial;color:black'><o:p></o:p></span></font></p>

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