<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:navy;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:Arial;
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:612.0pt 792.0pt;
margin:72.0pt 90.0pt 72.0pt 90.0pt;}
div.Section1
{page:Section1;}
/* List Definitions */
@list l0
{mso-list-id:18436719;
mso-list-template-ids:-2117434830;}
@list l1
{mso-list-id:1302534554;
mso-list-type:hybrid;
mso-list-template-ids:1160523124 67698703 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;}
@list l1:level1
{mso-level-tab-stop:36.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level2
{mso-level-tab-stop:72.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level3
{mso-level-tab-stop:108.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level4
{mso-level-tab-stop:144.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level5
{mso-level-tab-stop:180.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level6
{mso-level-tab-stop:216.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level7
{mso-level-tab-stop:252.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level8
{mso-level-tab-stop:288.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level9
{mso-level-tab-stop:324.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
ol
{margin-bottom:0cm;}
ul
{margin-bottom:0cm;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=navy>
<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>To Whom It May Concern:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’ve configured Extension Mobility on Call Manager
4.02(a). I can’t login to my 7960 IP Phone with my username and password.
After I enter my password I’m taken back to the login screen without any indication
as to why my login was unsuccessful. I have done the following on Call Manager
to get this service running:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<ol style='margin-top:0cm' start=1 type=1>
<li class=MsoNormal style='mso-list:l1 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I’ve activated the Cisco
Extension Mobility service.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I tried to restart the Cisco
Extension Mobility service using the Tomcat Manager window but I cannot
access the Tomcat URL http://<Call Manager>/manager/list<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I’ve created the Cisco
Extension Mobility service.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I’ve configured the
administration parameters.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I’ve created a device
profile for each phone model that I want to support Extension Mobility.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I’ve created a device
profile for a user.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I’ve associated the user
device profile to the user.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I’ve configured and
subscribed Cisco IP phones to the feature.<o:p></o:p></span></font></li>
</ol>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We’ve gone through the configuration guide in detail
but we cannot login to the device, please assist.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Best regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Sechaba Mokoena<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
</div>
<DIV><FONT color=#0000ff>
<HR>
</FONT><FONT color=#400000>This message, including any attachments is intended
only for the </FONT><FONT color=#400000>persons or entity to which it is
addressed, and may contain </FONT><FONT color=#400000>privileged or confidential
information. Retransmission, dissemination, </FONT><FONT color=#400000>copying,
distribution, modification and / or publication of this message </FONT><FONT
color=#400000>by a person other than the intended recipient is strictly
prohibited by </FONT><FONT color=#400000>the sender. If you have received this
message in error, or you feel it is </FONT><FONT color=#400000>unacceptable
communication, a chain letter or offensive material of </FONT><FONT
color=#400000>any nature, please delete the material and any copies from all
systems </FONT><FONT color=#400000>and report it to:</FONT></DIV>
<DIV><A href="mailto:info@kss.co.za">info@kss.co.za</A></DIV>
<DIV>
<HR>
</DIV>
</body>
</html>