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Also, look at your BAT tool Configure - Phone Templates and see if the
Device Pool exists there.<br><br>
Candace<br><br>
At 12:14 PM 6/21/2005, VoIP Forum wrote:<br>
<blockquote type=cite class=cite cite="">
<font face="Arial, Helvetica" size=2 color="#000080">That has been tried
and we even rebooted the servers. <br>
We may just open a TAC case…<br>
<br>
<hr>
<div align="center"></font></div>
<font face="Tahoma" size=2><b>From:</b> Lelio Fulgenzi
[<a href="mailto:lelio@uoguelph.ca" eudora="autourl">
mailto:lelio@uoguelph.ca</a>] <br>
<b>Sent:</b> Tuesday, June 21, 2005 12:13 PM<br>
<b>To:</b> VoIP Forum<br>
<b>Subject:</b> Re: [cisco-voip] Unable to delete Device Pool<br>
</font><font face="Times New Roman, Times"> <br>
i can't read them, but i trust you.<br>
<br>
the only thing that i can think of perhaps is that the phones are keeping
their devicepool information somehow. can you reset the phones?<br>
<br>
</font>
<dl>
<dd><font face="Arial, Helvetica" size=2>----- Original Message -----
<br>
<dd>From:</b> <a href="mailto:voipforum@apptis.com">VoIP Forum</a> <br>
<dd>To:</b> <a href="mailto:lelio@uoguelph.ca">Lelio Fulgenzi</a> ;
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<br>
<dd>Sent:</b> Tuesday, June 21, 2005 12:07 PM<br>
<dd>Subject:</b> RE: [cisco-voip] Unable to delete Device Pool<br>
</font>
<dd><font face="Times New Roman, Times"> <br>
</font>
<dd><font face="Arial, Helvetica" size=2 color="#000080">These have all
been changed.<br>
<dd>Attached are some screen shots.<br>
<dd> <br>
<dd> <br>
<dd> <br>
<dd> <br>
<hr>
<div align="center"></font></div>
<dd><font face="Tahoma" size=2>From:</b>
<a href="mailto:cisco-voip-bounces@puck.nether.net">
cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net" eudora="autourl">
mailto:cisco-voip-bounces@puck.nether.net</a>] On Behalf Of </b>Lelio
Fulgenzi<br>
<dd>Sent:</b> Tuesday, June 21, 2005 8:42 AM<br>
<dd>To:</b>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<br>
<dd>Subject:</b> Re: [cisco-voip] Unable to delete Device Pool<br>
</font>
<dd><font face="Times New Roman, Times"> <br>
<dd>If in the device defaults config page you have that device pool
listed for any of the devices, you will have to change it to something
else before you delete it. You can click on the dependancy record to
bring you right to the screen (or one hop away) on which you have to make
the changes.<br>
</font>
<dl>
<dd><font face="Arial, Helvetica" size=2>----- Original Message -----
<br>
<dd>From:</b> <a href="mailto:voipforum@apptis.com">VoIP Forum</a> <br>
<dd>To:</b> <a href="mailto:vincent@dekeyzer.net">Vincent De Keyzer</a> ;
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<br>
<dd>Sent:</b> Tuesday, June 21, 2005 8:38 AM<br>
<dd>Subject:</b> RE: [cisco-voip] Unable to delete Device Pool<br>
</font>
<dd><font face="Times New Roman, Times"> <br>
</font>
<dd><font face="Arial, Helvetica" size=2 color="#000080">It shows 7
Records are using Device Pool: APPTIS-14155DP of record type ‘device
defaults’ but as I mentioned below, it is in use by 0 members.
<br>
<dd> <br>
<hr>
<div align="center"></font></div>
<dd><font face="Tahoma" size=2>From:</b> Vincent De Keyzer
[<a href="mailto:vincent@dekeyzer.net" eudora="autourl">
mailto:vincent@dekeyzer.net</a>] <br>
<dd>Sent:</b> Tuesday, June 21, 2005 3:25 AM<br>
<dd>To:</b> VoIP Forum;
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<br>
<dd>Subject:</b> RE: [cisco-voip] Unable to delete Device Pool<br>
</font>
<dd><font face="Times New Roman, Times"> <br>
</font>
<dd><font face="Tahoma" size=2 color="#0000FF">What do the « Dependency
Records » say about this DP ?<br>
<dd> <br>
<dd>Vincent<br>
<dd> <br>
<dd> <br>
<hr>
<div align="center"></font></div>
<dd>From:</b> cisco-voip-bounces@puck.nether.net
[<a href="mailto:cisco-voip-bounces@puck.nether.net" eudora="autourl">
mailto:cisco-voip-bounces@puck.nether.net</a>] On Behalf Of </b>VoIP
Forum<br>
<dd>Sent:</b> mardi 21 juin 2005 5:51<br>
<dd>To:</b> cisco-voip@puck.nether.net<br>
<dd>Subject:</b> [cisco-voip] Unable to delete Device Pool<br>
<dd><font face="Times New Roman, Times"> <br>
</font>
<dd><font face="Arial, Helvetica" size=2>This is CCM 4.1(3)<br>
<dd> <br>
<dd>I have removed all devices from a device pool, but when I attempt to
delete it, a popup states that it is in use by the device defaults. The
Device Pool I want to delete is called APPTIS-14155DP. I checked the
Device Defaults and it is not in use. I have tried rebooting the CCMs and
looking through logs. I am not sure what the issue is, but the DP in use
for the device defaults is APPTIS-14155-DEV_DP, and not APPTIS-14155DP.
<br>
<dd> <br>
<dd>Has anyone seen anything similar?<br>
<dd> <br>
<dd>Thanks,<br>
<dd> <br>
<dd> <br>
<dd>Error received when deleting the APPTIS-14155DP Device Pool.<br>
<dd>
<img src="cid:6.2.3.4.2.20050621135016.0238b9d8@camail.harvard.edu.1" width=372 height=96 alt="[]">
</font><br>
<hr>
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<dd><font face="Times New Roman, Times">
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</font><br>
</dl>
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