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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>All,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Time periods in 4.1 seem awesome!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am doing time of day call routing that I would normally be
stuck with doing in unity, now in ccm.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have a DN doing three different things during the day.
(Auto Attendant, Operator, and Answering Service)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>My question is that I have the main number of let’s
say an automotive store.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>From 12 midnight till 8:30 in the morning, it goes to the
answer service (dummy phone CFA to external #)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>From 8:30 till 5:00pm it goes to the operator (hunt pilot)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>From 5:00pm till 8:00 it goes to the auto attendant (dummy
phone to VM)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>From 8:00 to midnight, back to the answer service.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Now, I got this working great, Monday thru Friday, with Saturday
and Sunday being a bit different, but still working great.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Now the issue us “yanks” have to worry about is
July 4<sup>th</sup> coming up on Monday. Since the store will be closed, I need
to have the midnight to midnight (Cisco’s 000 hours till 2400 hours) to
do it different than it would for a normal Monday.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Does anybody have experience with this to help me out with a
couple of tips?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks, and sorry for the long email.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Sylfaen><span style='font-size:12.0pt;
font-family:Sylfaen'>Timothy Frazee</span></font><o:p></o:p></p>
<p class=MsoNormal><st1:City tabIndex="0"
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
w:st="on"><st1:place tabIndex="0"
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
w:st="on"><font size=3 face=Sylfaen><span style='font-size:12.0pt;font-family:
Sylfaen'>Enterprise</span></font></st1:place></st1:City><font face=Sylfaen><span
style='font-family:Sylfaen'> Engineer</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><a href="http://www.gsgi.com/"><font face=Sylfaen><span
style='font-family:Sylfaen'>AOS Global Solutions</span></font></a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Sylfaen><span style='font-size:12.0pt;
font-family:Sylfaen'><img border=0 width=150 height=56 id="_x0000_i1025"
src="cid:image001.jpg@01C57CF4.D9797F90"><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Sylfaen><span style='font-size:12.0pt;
font-family:Sylfaen'>Cisco IP Phone: 636.680.1065<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Sylfaen><span style='font-size:12.0pt;
font-family:Sylfaen'>Cellular Phone: 314.753.7506</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face=Sylfaen><span style='font-size:12.0pt;
font-family:Sylfaen'>Skype Username: timfrazee</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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