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<TITLE>RE: [cisco-voip] RE: Call Manager Music Hold</TITLE>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">You</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">’</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">re absolutely right; I stand corrected.</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> </SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"></SPAN><A NAME=""><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">Kris Seraphine<BR>
Senior Technology Specialist</FONT></SPAN></A><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">Clifton Gunderson Technology Solutions<BR>
1111 Deming Way suite 101<BR>
Madison, WI 53717<BR>
Phone: 608.833.8638<BR>
Fax: 608.833.0194<BR>
Direct: 608.662.7640<BR>
Web:</FONT></SPAN><SPAN LANG="en-us"> </SPAN><A HREF="http://www.cliftoncpa.com/"><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><U></U></SPAN><U><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">www.cliftoncpa.com</FONT></SPAN></U><SPAN LANG="en-us"></SPAN></A><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma">_____________________________________________<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">From:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> wsisk@cisco.com [<A HREF="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</A>]<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">Sent:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> Thursday, July 14, 2005 1:10 PM<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">To:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> Kris Seraphine; cisco-voip@puck.nether.net<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">Subject:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> RE: [cisco-voip] RE: Call Manager Music Hold</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Kris ­ believe you have the concept but challenge the wording:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">phone1­­­­­­­­­­­phone2</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">phone2 presses hold</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">the 'user hold source id' of phone2 is used</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">and the MRGL of phone1 is used to locate the MOH server.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">/Wes</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">­­­­­Original Message­­­­­</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">From: cisco­voip­bounces@puck.nether.net</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">[<A HREF="mailto:cisco">mailto:cisco</A>­voip­bounces@puck.nether.net]On Behalf Of Kris Seraphine</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Sent: Thursday, July 14, 2005 1:54 PM</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">To: cisco­voip@puck.nether.net</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Subject: [cisco­voip] RE: Call Manager Music Hold</FONT></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">The MOH server is determined by the device that initiates the hold so</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">changing the MRGL on the held device won't work.</FONT></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">One way to accomplish this is to change the default MOH file ID system</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">parameters to an ID that doesn't exist. Then, anything that does not have</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">music sources explicitly defined (at the device pool, device or line) will</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">get tone. The downside to this is that it will fill the Event Log with</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">errors.</FONT></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Otherwise you could create a silent music source and assign that to the</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">devices.</FONT></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">If the devices are across a router hop from the MOH server you could use an</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">access list to block the multicast traffic from reaching the phones; in</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">which case the caller would hear silence (no tone).</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Kris Seraphine</FONT></SPAN></P>
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