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<TITLE>RE: [cisco-voip] Call Recording Problem</TITLE>
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<P><FONT SIZE=2>Sure, more than likely you'll need to add a dedicated monitoring and recording server to your IPCC Express cluster, depending on the number of users, and amount of data you have to retain. It involves the setup of a span/rspan port on your switches to enable the mirror of the VOIP data to the central RMS server. Take a look at the IP Contact Center SRND design guide at the url below for more information:<BR>
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<A HREF="http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1028/cdccont_0900aecd800f351c.pdf">http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1028/cdccont_0900aecd800f351c.pdf</A><BR>
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-----Original Message-----<BR>
From: cisco-voip-bounces@puck.nether.net on behalf of Monika Kapil<BR>
Sent: Fri 7/15/2005 9:31 AM<BR>
To: cisco-voip@puck.nether.net<BR>
Subject: [cisco-voip] Call Recording Problem<BR>
<BR>
Hi,<BR>
<BR>
<BR>
<BR>
We are using CCM 4.0 and IPCC express and IP phone 7940.<BR>
<BR>
WE are recording calls of users through call loggers.<BR>
<BR>
<BR>
<BR>
Can any one tell me that is there any centralized why of recording user<BR>
calls?<BR>
<BR>
<BR>
<BR>
Regards<BR>
<BR>
Monika<BR>
<BR>
<BR>
<BR>
<BR>
<BR>
<BR>
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