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<DIV dir=ltr align=left><FONT face=Tahoma size=2><SPAN
class=172001421-25072005><SPAN class=172001421-25072005>I fixed the
problem. </SPAN></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Tahoma size=2><SPAN
class=172001421-25072005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Tahoma size=2><SPAN
class=172001421-25072005>The customer explained to me that this was not only a
problem when transferring from Unity AA, but also occurred when internal users
called DN 2025. This told me this was a CallManager problem and not a
Unity problem. So basically any call to 2025 went to DN
2014.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Tahoma size=2><SPAN
class=172001421-25072005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Tahoma size=2><SPAN
class=172001421-25072005>I deleted the IP Phone and DN. Upgraded Phone
load from 7.1(1) to 7.2(2). Rebuilt the Phone.
</SPAN></FONT></DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Carter,
Bill<BR><B>Sent:</B> Tuesday, July 19, 2005 10:20 AM<BR><B>To:</B> Lelio
Fulgenzi; cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Unity
AA - Routing Call to wrong Extension<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><SPAN class=270361915-19072005><FONT face=Tahoma
size=2>Where do I find the Alternate Transfer Setting?</FONT></SPAN></DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> Lelio Fulgenzi
[mailto:lelio@uoguelph.ca] <BR><B>Sent:</B> Tuesday, July 19, 2005 10:18
AM<BR><B>To:</B> Carter, Bill; cisco-voip@puck.nether.net<BR><B>Subject:</B>
Re: [cisco-voip] Unity AA - Routing Call to wrong
Extension<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV>Is the alternate transfer setting enabled? This takes precedence.</DIV>
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style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=WCarter@sentinel.com href="mailto:WCarter@sentinel.com">Carter,
Bill</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, July 19, 2005 11:16
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [cisco-voip] Unity AA -
Routing Call to wrong Extension</DIV>
<DIV><BR></DIV>I am having a strange problem and I don't know if it is
Unity or<BR>CallManager.<BR><BR>I call into Unity Auto-Attendant.
Dial extension 2025 (or select 4,<BR>attempt to transfer for subscriber
XXX). Extension 2025 belong to a<BR>Unity subscriber. The
subscribers Call Transfer rule is "Yes, ring<BR>subscribers extension
2025.<BR><BR>Whether I dial extension 2025 or press 4, the call is
transferred to<BR>extension 2017. This happens every single
time. From an IP Phone, if I<BR>directly dial extension 2025 the
call goes to the correct DN.<BR><BR>Using the Port Status monitor I see
Unity receiving DTMF of 2025. What<BR>is
happening?<BR><BR><BR>_______________________________________________<BR>cisco-voip
mailing list<BR><A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>