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<title>IPCC: agent goes reserved state but phone doesn't ring</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Have you made the mistake of using the
same # for CTI_Ports and ICD extensions?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>This will defiantly cause the symptom you
are experiencing…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Ruben Montes<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, July 26, 2005 5:49
AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] IPCC: agent
goes reserved state but phone doesn't ring</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Hello,<br>
<br>
I have CCM 4.0 and IPCC 3.5. When I make a phone call to the CTI route point
number, the agent enters in reserved state his phone doesn't ring and the call
goes to one agent queue (there's no way to retrieve the call).<br>
- No partition, CSS issues (these have benn checked)<br>
- I'm using icd.aef script. How should I personalize it? maybe this is the
problem. Should I put anything int the Resource ID variable?<br>
<br>
This is my first IPCC installation, so I'm pretty sure it is a configuration
issue ;)<br>
<br>
Thanks in advance,<br>
<br>
Ruben</span></font> <o:p></o:p></p>
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