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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>For $2k a piece for a special
nic... I would go with IPCC hands down. We use it and love it. The
reports it makes have saved our bacon a time or to with managment. Very
easy to admin, and scripting is a breeze. Not knowing anything about it I
only took me a week or so to get it ready. Just used the two guides on CCO
and I was up and runing.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Scott</FONT></DIV></DIV>
<DIV dir=ltr><BR>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net on
behalf of Steve G<BR><B>Sent:</B> Sat 7/30/2005 7:46 AM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] Integrating Apropos
Contact Center with CCM<BR></FONT><BR></DIV>
<DIV>
<DIV>Hello All,</DIV>
<DIV> Does anyone out there use Apropos as their contact
center software? Today, we have Apropos integrated with a Nortel Option
81c. The Apropos system has some major complaints about the hardware
required to make the enhanced agents run. There is a nic that is installed
in the Agents PC which takes an Analog line from the PBX. These NICs are
2000 dollars and are VERY flaky. There are also a many other things that
are not desirable about the Apropos system. We are currently looking at
IPCC Express to replace Apropos. In your honest opinions, would that be a
sound decision? I do not know much about Contact Center products as I am
very new to the industry, but have researched the capabilities of IPCC Express
Premium and believe that life would be very nice if we had IPCC Express
integrated with CCM and performed a migration from the Apropos system. </DIV>
<DIV> </DIV>
<DIV>Any thoughts?</DIV>
<DIV> </DIV>
<DIV>Steve</DIV></DIV></BODY></HTML>