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<DIV><FONT face=Arial size=2>I think in general our experience was pretty good
as well. The only thing we found frustrating was the fact that you needed
console access to do any of the prompt management. If IPCC (express in our case)
builds a prompt management facility on the par of Unity's call handler's I think
it would be a well rounded system. For now, we have had to create our own custom
prompt management solution in order for our queue owners to change greetings,
etc.</FONT></DIV>
<DIV> </DIV>
<DIV>-----
-----<BR>Lelio Fulgenzi,
B.A.
<A href="mailto:lelio@uoguelph.ca.eh">lelio@uoguelph.ca.eh</A><BR>Network
Analyst (CCS)<BR>University of
Guelph
FAX:(519) 767-1060 JNHN<BR>Guelph, Ontario N1G
2W1
TEL:(519) 824-4120
x56354<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<BR>mob
lawyer: your people insulted my brother.<BR>dr. house: what? romano in the
parmesan cheese shaker again?</DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=stephengustafson@gmail.com
href="mailto:stephengustafson@gmail.com">Steve G</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=Scott.Voll@wesd.org
href="mailto:Scott.Voll@wesd.org">Voll, Scott</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, July 31, 2005 11:36
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] Integrating
Apropos Contact Center with CCM</DIV>
<DIV><BR></DIV>
<DIV>Thank you for the feedback Scott. If I could get more feedback from
other users who have experience administering IPCC Express that would be
great. I am interested in hearing as many experiences as possible.
What do you like and not like about it? </DIV>
<DIV> </DIV>
<DIV>Thanks,</DIV>
<DIV>Steve<BR><BR> </DIV>
<DIV><SPAN class=gmail_quote>On 7/30/05, <B class=gmail_sendername>Voll,
Scott</B> <<A href="mailto:Scott.Voll@wesd.org">Scott.Voll@wesd.org</A>>
wrote:</SPAN>
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style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<DIV dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>For $2k a piece for a
special nic... I would go with IPCC hands down. We use it and love
it. The reports it makes have saved our bacon a time or to with
managment. Very easy to admin, and scripting is a breeze. Not
knowing anything about it I only took me a week or so to get it ready.
Just used the two guides on CCO and I was up and runing. </FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Scott</FONT></DIV></DIV>
<DIV dir=ltr><BR>
<HR>
<FONT face=Tahoma size=2><B>From:</B> <A
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> on behalf of Steve G
<BR><B>Sent:</B> Sat 7/30/2005 7:46 AM<BR><B>To:</B> <A
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A><BR><B>Subject:</B> [cisco-voip]
Integrating Apropos Contact Center with CCM <BR></FONT><BR> </DIV>
<DIV><SPAN class=e id=q_105691099759699a_1>
<DIV>
<DIV>Hello All,</DIV>
<DIV> Does anyone out there use Apropos as their
contact center software? Today, we have Apropos integrated with a
Nortel Option 81c. The Apropos system has some major complaints about
the hardware required to make the enhanced agents run. There is a nic
that is installed in the Agents PC which takes an Analog line from the
PBX. These NICs are 2000 dollars and are VERY flaky. There are
also a many other things that are not desirable about the Apropos
system. We are currently looking at IPCC Express to replace
Apropos. In your honest opinions, would that be a sound
decision? I do not know much about Contact Center products as I am
very new to the industry, but have researched the capabilities of IPCC
Express Premium and believe that life would be very nice if we had IPCC
Express integrated with CCM and performed a migration from the Apropos
system. </DIV>
<DIV> </DIV>
<DIV>Any thoughts?</DIV>
<DIV> </DIV>
<DIV>Steve</DIV></DIV></SPAN></DIV></BLOCKQUOTE></DIV><BR>
<P>
<HR>
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