<div>Everyone,</div>
<div> Thank you very much for your insite on IPCC express. I do know that 4.0 addresses most if not all of your concerns. 4.0 is what we would be installing.</div>
<div> </div>
<div> Is anyone using or has used Apropos? Any thoughts on Apropos in terms of easy administration, end-user experience...etc?</div>
<div> </div>
<div>Steve<br><br> </div>
<div><span class="gmail_quote">On 7/31/05, <b class="gmail_sendername">Anthony Mendoza</b> <<a href="mailto:amendoza@niku.com">amendoza@niku.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid"><br><br>Ortiz, Carlos wrote this message dated 7/31/2005 6:17 PM:<br><snip><br>> 2) You are required to have a mapped drive from each agent desktop to
<br>> the server. The agent install seems to always want to map back to the<br>> original drive it was installed from. Maybe it's just me, but I have<br>> had a couple of instances where the profiles got corrupted.
<br><snip><br><br>The mapped drive is only required if the IPCC server is not a domain<br>member. In fact, in our installation we use the UNC path when install<br>the ACD Client (\\servername\share\etc...) and do not have mapped drives
<br>for our agents. We do have the IPCC server as a domain member so<br>permissions are granted using an Active Directory group. Not sure if<br>this is 100% supported or the best way, but it alleviated my issue with<br>
the mapped drive.<br><br>-Anthony<br><br><br>CONFIDENTIALITY NOTICE: The information contained in this message and<br>or attachments is intended only for the person or entity to which it is<br>addressed and may contain confidential and/or privileged material. Any
<br>review, retransmission, dissemination, copying, or other use of this<br>information by persons or entities other than the intended recipient is<br>prohibited. If you received this e-mail or its attachments in error,<br>
please contact the sender and delete the material from any system and<br>destroy any copies.<br><br><br></blockquote></div><br>