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<li class=MsoNormal style='color:blue;mso-list:l0 level1 lfo1'><font size=3
color=blue face=Arial><span style='font-size:12.0pt;font-family:Arial'>Create
a CSQ under ICD sub-system (i.e.: csq_support)<o:p></o:p></span></font></li>
<li class=MsoNormal style='color:blue;mso-list:l0 level1 lfo1'><font size=3
color=blue face=Arial><span style='font-size:12.0pt;font-family:Arial'>Assign
agents to resource groups or skills and associate them with csq_support<o:p></o:p></span></font></li>
<li class=MsoNormal style='color:blue;mso-list:l0 level1 lfo1'><font size=3
color=blue face=Arial><span style='font-size:12.0pt;font-family:Arial'>In the
Script Editor create a string variable (“csq_support”) and assign
it to the Select Resource step’s Contact Service Queue field<o:p></o:p></span></font></li>
<li class=MsoNormal style='color:blue;mso-list:l0 level1 lfo1'><font size=3
color=blue face=Arial><span style='font-size:12.0pt;font-family:Arial'>Create
a string variable resourceID and leave it blank (no value), check the parameter
checkbox and assign it to the resourceID field of the Select Resource step<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:blue'>Gyorgy<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Sechaba Mokoena
[mailto:SechabaM@kss.co.za] <br>
<b><span style='font-weight:bold'>Sent:</span></b> 2005. augusztus 4. 12:58<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Creating ICD
scipt on CRS3.5</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello,</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>How do you reference the resource ID or queues in the
script to the resource ID's and queues you created?</span></font> <font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>I tried to no avail
to get this ICD working.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Kind Regards,</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 face="Century Gothic"><span
style='font-size:10.0pt;font-family:"Century Gothic"'>Sechaba Mokoena</span></font></b></strong><o:p></o:p></p>
<p class=MsoNormal><strong><b><font size=2 face="Century Gothic"><span
style='font-size:10.0pt;font-family:"Century Gothic"'>Systems Engineer</span></font></b></strong><o:p></o:p></p>
<p class=MsoNormal><strong><b><font size=2 face="Century Gothic"><span
style='font-size:10.0pt;font-family:"Century Gothic"'>KSS</span></font></b></strong><o:p></o:p></p>
<p class=MsoNormal><strong><b><font size=2 face="Century Gothic"><span
style='font-size:10.0pt;font-family:"Century Gothic"'>Tel.No : +27 11 545-6300</span></font></b></strong><o:p></o:p></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><strong><b><font
size=2 face="Century Gothic"><span style='font-size:10.0pt;font-family:"Century Gothic"'>Mobile</span></font></b></strong></st1:City></st1:place><strong><b><font
size=2 face="Century Gothic"><span style='font-size:10.0pt;font-family:"Century Gothic"'>
: +27 84 798-6803</span></font></b></strong><o:p></o:p></p>
<p class=MsoNormal><strong><b><font size=2 face="Century Gothic"><span
style='font-size:10.0pt;font-family:"Century Gothic"'>Fax
: +27 11 545-6400</span></font></b></strong><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><a href="mailto:info@kss.co.za">info@kss.co.za</a><o:p></o:p></span></font></p>
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