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<DIV><FONT face=Arial size=2>take a look here for a list of reason codes as
to why the phone might have reloaded.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2><A
href="http://www.cisco.com/en/US/products/hw/phones/ps379/products_administration_guide_chapter09186a00800b608b.html#wp1017926">http://www.cisco.com/en/US/products/hw/phones/ps379/products_administration_guide_chapter09186a00800b608b.html#wp1017926</A></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>when the phone reloads, ask the user to go through
the steps and report back what the phone tells you. it will tell you the reason
as well as an uptime so you can use this as a starting point and try to find
something in the logs as well.</FONT></DIV>
<DIV> </DIV>
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style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=techguy@gmail.com href="mailto:techguy@gmail.com">Dane DeValcourt</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, August 08, 2005 12:20
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [cisco-voip] 7960 IP Phone with
7914 randomly rebooting?</DIV>
<DIV><BR></DIV>I have the most aggravating problem, a remote user with a 7960
and<BR>7914 keeps calling about her phone just randomly rebooting.<BR><BR>I
don't really know what to do to troubleshoot this, and would love to<BR>hear
some ideas. She is the only one reporting a problem, and I just<BR>dont
know where to start with troubleshooting this.<BR><BR>Any ideas or suggestions
would be greatly
appreciated.<BR><BR>_______________________________________________<BR>cisco-voip
mailing list<BR><A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR></BLOCKQUOTE></BODY></HTML>