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<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'>Greetings!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'>We recently upgraded a
3.3 call manager to 4.1.3 and also the IPCC server from 3.1 to 3.5. I’ve
discovered that agents now have to hit the “answer” soft key to
answer calls to their IPCC line on their phone when a call comes to them. I am
using 7960’s for their sets and they have top 2 lines for their personal
line and btn 6 is their IPCC agent line. If the call comes to them either from
the queue or by direct call, you pick up the handset and have to hit the answer
key. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'>K, what feature don’t
I have set correctly?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Bookman Old Style"><span
style='font-size:10.0pt;font-family:"Bookman Old Style"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><em><i><font size=1 face="Times New Roman"><span
style='font-size:8.0pt'>Bradley Waldbauer</span></font></i></em><em><i><font
size=1 face="Bookman Old Style"><span style='font-size:8.0pt;font-family:"Bookman Old Style"'><o:p></o:p></span></font></i></em></p>
<p class=MsoNormal><em><i><font size=1 face="Times New Roman"><span
style='font-size:8.0pt'>ISC – Information Systems Consulting<o:p></o:p></span></font></i></em></p>
<p class=MsoNormal><em><i><font size=1 face="Times New Roman"><span
style='font-size:8.0pt'>VoIP System Engineer</span></font></i></em><o:p></o:p></p>
<p class=MsoNormal><em><i><font size=1 face="Times New Roman"><span
style='font-size:8.0pt'>888.525.8933 - Office</span></font></i></em><em><i><font
size=1 face="Bookman Old Style"><span style='font-size:8.0pt;font-family:"Bookman Old Style"'><o:p></o:p></span></font></i></em></p>
<p class=MsoNormal><em><i><font size=1 face="Times New Roman"><span
style='font-size:8.0pt;font-style:normal'><a href="mailto:brad@isccorp.net"><i><font
face="Bookman Old Style"><span style='font-family:"Bookman Old Style";
font-style:italic'>brad@isccorp.net</span></font></i></a><o:p></o:p></span></font></i></em></p>
<p class=MsoNormal><em><i><font size=1 face="Times New Roman"><span
style='font-size:8.0pt'><o:p> </o:p></span></font></i></em></p>
<p class=MsoNormal><em><i><font size=1 face="Times New Roman"><span
style='font-size:8.0pt'>ISC- Cisco’s 2004 US Partner of the Year!!</span></font></i></em><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><em><i><font
size=1 face="Times New Roman"><span style='font-size:8.0pt'>This email may
contain material that is confidential, and proprietary to ISC Inc., for sole
use of the intended recipient. Any review, reliance or distribution by
others or forwarding without express permission is strictly prohibited.
If you are not the intended recipient, please contact the sender and delete all
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style='font-size:8.0pt;font-family:"Bookman Old Style";font-style:italic'><o:p></o:p></span></font></i></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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