By default, only 5 sessions are allowed for SaWeb. If the admins close
the IE instead of clicking on the Log Off button, then the session will
take 20 minutes to timeout. I think the number of sessions is your
problem if you can tell me that the same admins can get in later.

Check this doc for increasing the number of SaWeb sessions.

Cisco Unity SA Web Access Denied Due to Too Many Open Sessions
http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/products_tech_note09186a008011a7e5.shtml

If the admins can get in by ip but not hostname, then it's a dns issue.
You could try putting the hostname into the hosts file and see if that
helps but it's not a good permanent solutions. Do you have an underscore
in the Unity server name? check DNS again. From: "Voll, Scott"
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Unity error
Date: Thu, 1 Sep 2005 11:42:20 -0700

  Any idea why I’m getting this and how to fix it?

  Missing live session flag.
  For some reason, /web/global.asa did not fire.
  Check that this file is present.
  This problem could also be related to DNS issues.
  Cannot continue.

  DNS is correct.

  Thanks

  Scott

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