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<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>Hello,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'>I have a strange problem with a pilot point that I
can reach internally but not from the outside.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'>DN 7778 is a pilot point (not a hunt pilot)
connected to an IVR system.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'>When I dial 7778, the IVR picks up the call and
plays the initial greeting. So far, so good.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'>Then there is a Translation Pattern (used for
incoming calls) that maps a range of 10 external numbers to a range of 10
internal numbers: 1234777X -> 777X.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'>So when I dial from the outside to number 12347778, I
should reach the IVR. But instead I get a fast busy – a “show call
history voice” the gateway shows a “no resource” sent back by
the CCM.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'><br>
The TP pattern works OK because I can call 12347770 (I reach DN 7770).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'>Anyone?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'>Vincent<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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