<div>Hi Philip,</div>
<div>We too are in need of such script for prompt management.</div>
<div>Care to share?? TIA!!!</div>
<div>Thanks</div>
<div><br>Charlie</div>
<div> </div>
<div>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">---------- Forwarded message ----------<br>From: "Walenta, Phil" <<a href="mailto:philip.walenta@berbee.com">
philip.walenta@berbee.com</a>><br>To: "Ortiz, Carlos" <<a href="mailto:CORTIZ@broward.org">CORTIZ@broward.org</a>>, "Steve G" <<a href="mailto:stephengustafson@gmail.com">stephengustafson@gmail.com
</a>><br>Date: Sun, 31 Jul 2005 20:27:28 -0500<br>Subject: RE: [cisco-voip] Integrating Apropos Contact Center with CCM<br>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">To address some of your concerns Carlos:</font></span></div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">1. Cold Standby - IPCC 4.0, which is due out very shortly will support a full warm standby server, some hardware requirements will exist for this.
</font></span></div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">2. Mapped drives I'm pretty sure go away.</font></span></div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">3. Express can scale above 200 agents (not sure what the top is).</font></span></div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">One other major feature to note is: Agent desktops now do recording/silent monitoring. No more span ports. Just like IPCC Enterprise.</font>
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<div> </div>
<div><font face="Arial" color="#0000ff" size="2"></font> </div>
<div><span><font face="Arial" color="#0000ff" size="2">Steve, as for prompt management, I wrote a script to do it. With a recording step available, it makes it easy to just call in and re-record/backup/replace any prompt in your system.
</font></span></div>
<div><br> </div></blockquote></div>