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<DIV><SPAN class=615071422-15092005><FONT face=Arial color=#0000ff>Wes, changing
the inbound worked for the offices that were experiencing the problem.
Thanks for that solution. We have since had complaints that clients that
our staff are calling are also experiencing the same problem that they
are not getting the person's voice mail that they are calling. We now know
that the redirection is caused by our Litescape client mater code system but we
need that to capture billing information. We are going to try turning off
the outbound and see how that hinders us. Thanks for the
help.</FONT></SPAN></DIV>
<DIV><SPAN class=615071422-15092005><FONT face=Arial
color=#0000ff></FONT></SPAN> </DIV>
<DIV><SPAN class=615071422-15092005><FONT face=Arial
color=#0000ff>Pete</FONT></SPAN></DIV>
<BLOCKQUOTE style="MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> Wes Sisk
[mailto:wsisk@cisco.com] <BR><B>Sent:</B> Tuesday, September 13, 2005 11:11
AM<BR><B>To:</B> Ruttman, Peter G.;
cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Calling another
office goes to main greetinginsteadof personal greeting<BR><BR></FONT></DIV>
<DIV><SPAN class=284400916-13092005><FONT face=Arial color=#0000ff size=2>that
works if the RDNIS is being provided outbound at the origination. RDNIS
*CAN* be inserted in the transient network in some cases
(pstn---pbx----router---ccm)</FONT></SPAN></DIV>
<DIV><SPAN class=284400916-13092005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=284400916-13092005><FONT face=Arial color=#0000ff
size=2>/Wes</FONT></SPAN></DIV>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B>
cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net]<B>On Behalf Of </B>Ruttman, Peter
G.<BR><B>Sent:</B> Tuesday, September 13, 2005 12:01 PM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Calling another
office goes to main greetinginsteadof personal greeting<BR><BR></FONT></DIV>
<DIV><SPAN class=105090016-13092005><FONT face=Arial color=#0000ff>I meant,
<FONT face="Times New Roman" color=#000000>directing Number IE Delivery -
Outbound</FONT></FONT></SPAN></DIV>
<DIV><SPAN class=105090016-13092005></SPAN> </DIV>
<DIV><SPAN class=105090016-13092005><FONT face=Arial
color=#0000ff>Pete</FONT></SPAN></DIV>
<BLOCKQUOTE style="MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> Wes Sisk
[mailto:wsisk@cisco.com] <BR><B>Sent:</B> Tuesday, September 13, 2005 10:28
AM<BR><B>To:</B> Ruttman, Peter G.;
cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Calling
another office goes to main greeting insteadof personal
greeting<BR><BR></FONT></DIV>
<DIV><SPAN class=355252515-13092005><FONT face=Arial color=#0000ff
size=2>need a complete call flow to say for certain, but sounds like you may
be allowing 'redirecting IE delivery inbound' on the gateway. if the PSTN
sends any redirecting IE in the SETUP msg through the MGCP gateway, CM will
attempt to send to that mailbox. You could confirm with 'debug isdn
q931' on the gateway and check callviewer on Unity to see what voicemailbox
it is requesting.</FONT></SPAN></DIV>
<DIV><SPAN class=355252515-13092005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=355252515-13092005><FONT face=Arial color=#0000ff size=2>if
you find you are receiving redirecting IE from PSTN and you are attempting
to route to that voicemailbox, disable 'redirecting IE delivery inbound' on
the gateway endpoint configuration in /ccmadmin.</FONT></SPAN></DIV>
<DIV><SPAN class=355252515-13092005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=355252515-13092005><FONT face=Arial color=#0000ff
size=2>/Wes</FONT></SPAN></DIV>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B>
cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net]<B>On Behalf Of </B>Ruttman,
Peter G.<BR><B>Sent:</B> Tuesday, September 13, 2005 10:19 AM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] Calling another
office goes to main greeting insteadof personal
greeting<BR><BR></FONT></DIV><!-- Converted from text/rtf format -->
<P><FONT face=Arial>I just cut an office voice gateway to use MGCP instead
of H.323 and when I call certain other offices that have Unity I will get
the main greeting of the person I am calling instead of their personal
greeting. This doesn't happen with all offices that have Unity just
some. Has anyone experienced this?</FONT></P>
<P><FONT face=Arial>Pete</FONT> </P><BR>The preceding email message may be
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have received this message in error, please (i) do not read it, (ii) reply to
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the message. Legal advice contained in the preceding message is solely for the
benefit of the Foley & Lardner LLP client(s) represented by the Firm in
the particular matter that is the subject of this message, and may not be
relied upon by any other party. <BR><BR><BR>Internal Revenue Service
regulations require that certain types of written advice include a disclaimer.
To the extent the preceding message contains advice relating to a Federal tax
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to be used, and it cannot be used by the recipient or any other taxpayer, for
the purpose of avoiding Federal tax penalties, and was not written to support
the promotion or marketing of any transaction or matter discussed
herein.<BR></BLOCKQUOTE><br>The preceding email message may be confidential or protected by the attorney-client privilege. It is not intended for transmission to, or receipt by, any unauthorized persons. If you have received this message in error, please (i) do not read it, (ii) reply to the sender that you received the message in error, and (iii) erase or destroy the message. Legal advice contained in the preceding message is solely for the benefit of the Foley & Lardner LLP client(s) represented by the Firm in the particular matter that is the subject of this message, and may not be relied upon by any other party. <br><br> <br>Internal Revenue Service regulations require that certain types of written advice include a disclaimer. To the extent the preceding message contains advice relating to a Federal tax issue, unless expressly stated otherwise the advice is not intended or written to be used, and it cannot be used by the recipient or any other taxpayer, for the purpose of avoiding Federal tax penalties, and was not written to support the promotion or marketing of any transaction or matter discussed herein.<br></BODY></HTML>