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<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>1) Both profiles are unique, with
their own pilots.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>2) I should be clear… these
pilot numbers are not pointing to a ‘true’ voicemail. For
instance, I have set the DN to both pilots to a SCCP device as well as to a
line on a CTI Route Point on which sits an application which will answer and
stream some sample media. There is no true voicemail behavior, i.e.,
mailbox lookup…. If the app gets the call, it answers and streams
media. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The simple application will answer
correctly and stream media in the scenario I described earlier (i.e., call the
CTI Route Point with CFA – VM, or the SCCP device with CFA – VM),
however, if I have the SCCP device’s CFA –(no VM) to the CTI Route
Point’s DN on line 1, and if I set CFA – VM on that CTI Route Point
line that is dialed by the CFA to point to a final destination… the call
does not route. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Call Flow – Device Layout<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Devices:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>1000@SEP11112222333 … has CFA (no
VM) of 25000/Good-CSS<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>25000@CTIRoute1 … CFA –
VM to pilot of 50000/Good-CSS<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>50000@SEPCCCCDDDDFFFF <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Failure Call:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Random SCCP Device dials 1000 -> CFA
Invoked on 1000@SEP111122223333 to 25000 -> CFA-VM Invoked on 25000@CTIRoute1
to 50000 -> 50000@SEPCCCCDDDDFFFF never rings! Doh!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Success Call:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Random SCCP device dials 25000 ->
CFA-VM Invoked on 25000@CTIRoute1 to 50000 -> 50000@SEPCCCCDDDDFFFF does
ring! (as a side note, I can change SEPCCCCDDDDFFFF to a second <st1:Street
w:st="on"><st1:address w:st="on">CTI Route</st1:address></st1:Street> point on
which sits the streaming app I mention, and the app answers and streams)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><span style='mso-list:Ignore'>3)<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>I’m not having a problem with a production system or
production voicemail, however, I am trying to do a simple proof-of-concept so that
I can do some other things. I’m surprised this hasn’t
worked. I don’t want to open a case until I read the logs…
something very well may stand out.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks for your help Wes… I really
have only one question for you… do you think this should work in theory?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><br>
Seth<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
color=black face="Times New Roman"><span style='font-size:12.0pt;color:windowtext'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:windowtext'> Wes Sisk [mailto:wsisk@cisco.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, October 12, 2005
12:16 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Seth Call<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] Forward
to VoiceMail issues</span></font><font color=black><span style='color:windowtext'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>do the 2 voicemail profiles use different
pilot numbers and are they different voicemail systems? what is the
behavior of those voicemail systems if they receive a request for a
mailbox that does not exist?</span></font><font color=black><span
style='color:windowtext'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:windowtext'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Pls open a TAC SR, attach the ccm and SDL
traces, and send me the case number.</span></font><font color=black><span
style='color:windowtext'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:windowtext'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>/Wes</span></font><font color=black><span
style='color:windowtext'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:windowtext'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:windowtext'> <o:p></o:p></span></font></p>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 color=black
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:windowtext'>-----Original
Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> Seth Call
[mailto:scall@metreos.com]<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, October 12, 2005
9:53 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Wes Sisk<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] Forward
to VoiceMail issues</span></font><font color=black><span style='color:windowtext'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thank you for replying Wes.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The CSSs are not an issue, I
believe. Allow me to reword:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Two devices have Forward All –
VoiceMail, both with unique VM Profiles. I can call each device
individually, and both will correctly route to the specified VM DN.
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I then take of CFA-VM, and do a regular
forward from device 1 to device 2 (Voicemail checkbox unchecked, etc).
The second device which is being forwarded to has a CFA-VM that I just tested
directly… yet the call doesn’t route to VM.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I’m admittedly not that strong at
looking at the traces. Even knowing where to start is helpful:
I’ll take a look. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks, <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Seth<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
color=black face="Times New Roman"><span style='font-size:12.0pt;color:windowtext'>
<hr size=2 width="100%" align=center tabIndex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:windowtext'> Wes Sisk [mailto:wsisk@cisco.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, October 11, 2005
8:22 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Seth Call<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Forward
to VoiceMail issues</span></font><font color=black><span style='color:windowtext'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>Seth,<br>
What voicemail profiles are configured on your devices? The calling
search space of those voice mail profiles are used to attempt to forward the
call to the voicemail pilot DN associated with the voicemail profile. If
the CSS of the voicemail profile does not include the partition of the pilot
the forward will return reorder.<br>
<br>
If you would like to unicast me the SDI and SDL trace from callmanager I'd be
happy to take a look.<br>
<br>
/Wes<br>
<br>
Seth Call wrote: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial'><U1:SMARTTAGTYPE name="PlaceName" namespaceuri="urn:schemas-microsoft-com:office:smarttags"><U1:SMARTTAGTYPE name="PlaceType" namespaceuri="urn:schemas-microsoft-com:office:smarttags"><U1:SMARTTAGTYPE name="place" namespaceuri="urn:schemas-microsoft-com:office:smarttags" downloadurl="http://www.5iantlavalamp.com/"></U1:SMARTTAGTYPE></U1:SMARTTAGTYPE></U1:SMARTTAGTYPE>To
all,<U1:P></U1:P></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial'><U1:P> </U1:P></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial'>I’m trying to do a proof-of-concept with
voicemail port forwarding, and I’m having little luck. I’m
not testing with unity; rather testing general call routing using voicemail
ports. To explain:<U1:P></U1:P></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial'><U1:P> </U1:P></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial'>I can cause a call to the primary line on a SCCP
device to forward to a given voicemail port. (Forward All – VoiceMail
checked on the line) <U1:P></U1:P></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial'><U1:P> </U1:P></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Specifically, the DN of the port I’m forwarding
to is located on either SCCP Device, CTI Route Point, or <st1:place w:st="on"><st1:PlaceName
u2_x003a_st="on" w:st="on">CTI</st1:PlaceName> <st1:PlaceType u2_x003a_st="on"
w:st="on">Port.</st1:PlaceType></st1:place> All three of these device
types will receive the forwarded call. However, if I try to do a second
Forward All – Voicemail on this new device with a second voicemail port,
the call does not route on. (Fast Busy)<U1:P></U1:P></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial'><U1:P> </U1:P></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial'>I have also found that just doing a simple forward on
the initial SCCP device to the second SCCP or CTI device does not work either
(with that second device having a Forward All – Voicemail). As far
as I can tell, the port DN just isn’t routing! <U1:P></U1:P></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial'><U1:P> </U1:P></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Also, I know the second device that has Forward All
– Voicemail is configured correctly in that I can call it directly, and it
will route to the port DN it has specified.<U1:P></U1:P></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial'><U1:P> </U1:P></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Does anyone have any ideas on how I can get that
second device to forward to Voicemail successfully? Maybe I’ve not
configured something correctly…<U1:P></U1:P></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial'><U1:P> </U1:P></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Seth<U1:P></U1:P></span></font><o:p></o:p></p>
<pre wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>
<hr size=4 width="90%" align=center>
</span></font></pre><pre style='text-align:center'><font size=2 color=black
face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>_______________________________________________<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>cisco-voip mailing list<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre></div>
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