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Hold is a supplementary service. there is a CM service parameter to
allow calls to complete if MTP is requested but not available - only
drawback is that supplementary services such as hold, confernce,
transfer will not be available.<br>
<br>
Is the other party offnet, i.e. thorugh gateway or Intercluster trunk?
Do you have 'MTP required' set on that gateway or ICT? Do you have
MTP's and are they registered? Monitor the perfmon counters for
CiscoMTPDevice especially ResourceAvailable and OutOfResources<br>
<br>
/Wes<br>
<br>
Ortiz, Carlos wrote:
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<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">I have gotten some
reports from users that their soft keys,
specifically “Hold” have not been available sporadically.
Any clues as to why this would occur?<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Carlos</span></font><o:p></o:p></p>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><o:p> </o:p></span></font></p>
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