<div>Hi group,</div>
<div>We have recently added a new subscriber into the cluster running 4.0(2a)sr2</div>
<div>Problem we are having is the phones registering to the new subscriber are not able to call any of the route points on the IPCC 3.5.x</div>
<div>IP phone to IP phone between new subscriber and old subscriber works both ways.</div>
<div> </div>
<div>Symptom is dialing the RP 23000, there will be a delay of about 3-4 secs then we hear busy tone.</div>
<div> </div>
<div>Error message on the IPCC trace log is showing the following:</div>
<div>%MIVR-SS_TEL-3-ROUTE_FAILED:Route failed: All Call ids=JTAPICallContact[id=1257,type=Cisco JTAPI Call,implId=473/3,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=SpeechRec,type=Cisco Script Application,id=23000,desc=SpeechRec,enabled=true,max=12,valid=true,optional=[cfgVars=[
Lcom.cisco.wfapi.util.WFNameValuePair;@164130,script=aa_sr2.aef,last.modified=1122655863103]],task=null,session=Session[id=0x91494cafe,parent=null,active=true,state=SESSION_IN_USE,time=1129296726420],seqNum=0,time=1129296726420,cn=23000,dn=23000,cgn=39999,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=23000,odn=null,uui=null,aniii=null,ced=null,route=TR[num=23000],port=null,aborting=false,transferring=false,disconnecting=false],List of Active Connections=[23000/(P1-jtapi_user) GCID=(3,473)->INVALID]->DISCONNECTED,Extension=27028,Exception=
com.cisco.jtapi.PlatformExceptionImpl: CCNException not handled: com.cisco.cti.client.CCNException: redirect failure,Failure reason= call will be rejected, CTIERR_TIMEOUT=0x8ccc0001 </div>
<div> </div>
<div>Any tips to help troubleshoot appreciated.</div>
<div>CS</div>
<div> </div>