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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi everyone—<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have an issue that’s been bugging my users quite a
bit—<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Ever since upgrading to CCM 4.0<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Whenever users forward their phones, the only indication is
a flashing > sign in the title bar of the phone.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Once upon a time, the phones would say “Forwarded to
xxx-xxxx” in the lower display.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>What this means is that many times users are forwarding
phones without really noticing that that’s what they’ve done…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>If I could get it back to saying “Forwarded” –
users would _<i><span style='font-style:italic'>really</span></i>_ appreciate
that, and we’d get fewer calls on the Helpdesk….<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>FYI – here’s the phone load info…<o:p></o:p></span></font></p>
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font-family:Arial'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 color="#003031" face="Times New Roman"><span
style='font-size:12.0pt;color:#003031'>App Load ID P00306000400<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color="#003031" face="Times New Roman"><span
style='font-size:12.0pt;color:#003031'>Boot Load ID PC0303010100<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color="#003031" face="Times New Roman"><span
style='font-size:12.0pt;color:#003031'>Version 6.0(4.0)<o:p></o:p></span></font></p>
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style='font-size:12.0pt;color:#003031'><o:p> </o:p></span></font></p>
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style='font-size:12.0pt;color:#003031'><o:p> </o:p></span></font></p>
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style='font-size:12.0pt;color:#003031'><o:p> </o:p></span></font></p>
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style='font-size:12.0pt;color:#003031'><o:p> </o:p></span></font></p>
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