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<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Hi Stu,<o:p></o:p></span></font></p>
<h3><b><font size=2 color=blue face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:blue'>O</span></font></b><font size=2 color=blue
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:blue;
font-weight:normal'>ur Telecom department provides the training to all end
users. They have three different courses that consist of the following; </span></font><font
color=blue face=Arial><span style='font-family:Arial;color:blue;font-weight:
normal'><o:p></o:p></span></font></h3>
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<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Telephone Training - Models 7960 &
7940 - Digital<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Telephone Training - Model 7912 -
Single-line<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Telephone Training - Console Attendant –
Switchboard<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p><font size=2 color=blue face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:blue'>A typical course syllabus looks like this: <o:p></o:p></span></font></p>
<p><b><font size=2 color=blue face="Times New Roman"><span style='font-size:
10.0pt;color:blue;font-weight:bold'>Content</span></font></b><font size=2
color=blue><span style='font-size:10.0pt;color:blue'>: This course is
designed for the employee who currently has a DIGITAL telephone. (See pages
16 and 17 of City & County In-House Directory for assistance in
identifying Digital vs Analog phone.) The course will introduce
participants to the new 7960 and 7940 model of IP Telephone, which will
replace their current phone. Basic functions of the telephone and the new
Unity Voicemail system will be reviewed.</span></font><font size=2
color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal style='vertical-align:top'><b><font size=2 color=blue
face="Times New Roman"><span style='font-size:10.0pt;color:blue;font-weight:
bold'>Who Should Attend</span></font></b><font size=2 color=blue><span
style='font-size:10.0pt;color:blue'>: Any County employee who has or is
scheduled to have an IP telephone, model 7960 or 7940.</span></font><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal style='vertical-align:top'><b><font size=2 color=blue
face="Times New Roman"><span style='font-size:10.0pt;color:blue;font-weight:
bold'>Objectives</span></font></b><font size=2 color=blue><span
style='font-size:10.0pt;color:blue'>: Upon completion of this course, a
participant will be able to:</span></font><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face="Times New Roman"><span
style='font-size:10.0pt;color:blue'>On IP Telephone -</span></font><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><span style='mso-list:Ignore'>1.<font size=1
face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 color=blue><span
style='font-size:10.0pt;color:blue'> Setup IP Telephone including ring
tone, display contrast and speed-dial buttons.</span></font><font size=2
color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><span style='mso-list:Ignore'>2.<font size=1
face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 color=blue><span
style='font-size:10.0pt;color:blue'> Answer and transfer calls.</span></font><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><span style='mso-list:Ignore'>3.<font size=1
face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 color=blue><span
style='font-size:10.0pt;color:blue'> Initiate Conference calls.</span></font><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><span style='mso-list:Ignore'>4.<font size=1
face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 color=blue><span
style='font-size:10.0pt;color:blue'>Forward IP Telephone to voicemail,
another telephone or a cell phone.</span></font><font size=2 color=blue
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:blue'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='vertical-align:top'><font size=2 color=blue
face="Times New Roman"><span style='font-size:10.0pt;color:blue'>In Unity
Voicemail -</span></font><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><span style='mso-list:Ignore'>1.<font size=1
face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 color=blue><span
style='font-size:10.0pt;color:blue'>Setup their new Unity Voicemail
greetings.</span></font><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><span style='mso-list:Ignore'>2.<font size=1
face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 color=blue><span
style='font-size:10.0pt;color:blue'>Move their Meridian Voicemail message into
their new Unity Mailbox.</span></font><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><span style='mso-list:Ignore'>3.<font size=1
face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 color=blue><span
style='font-size:10.0pt;color:blue'>Reply to voicemail messages left in their
mailbox.</span></font><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><span style='mso-list:Ignore'>4.<font size=1
face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 color=blue><span
style='font-size:10.0pt;color:blue'>Forward voicemail messages to other Unity
Voicemail users or to Meridian Mail users.</span></font><font size=2
color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><span style='mso-list:Ignore'>5.<font size=1
face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 color=blue><span
style='font-size:10.0pt;color:blue'>Call Unity voicemail system from an
outside number.</span></font><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face="Tms Rmn 11pt"><span
style='font-size:10.0pt;font-family:"Tms Rmn 11pt";color:blue'> </span></font><b><font
size=2 color=blue><span style='font-size:10.0pt;color:blue;font-weight:bold'>Class
Duration</span></font></b><font size=2 color=blue><span style='font-size:
10.0pt;color:blue'>: One 2-hour session.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face="Times New Roman"><span
style='font-size:10.0pt;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face="Times New Roman"><span
style='font-size:10.0pt;color:blue'>I cannot provide you with specifics of
how each course was developed, but I can give you the name of the contact
person. Hope this helps?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face="Times New Roman"><span
style='font-size:10.0pt;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face="Times New Roman"><span
style='font-size:10.0pt;color:blue'>Rob</span></font><font size=2 color=blue
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:blue'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Stu Packett<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, November 03, 2005
3:52 PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Unity
Training for End Users</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>For
those of you who migrated to Unity, how did you handle Unity training for your
end users? Did you bring someone in, use videos, or paper handouts?
We're looking for options out there and we might be willing to purchase any
software that does Unity training.</span></font><o:p></o:p></p>
<p><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Thanks!</span></font>
<o:p></o:p></p>
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