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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Go to <a
href="http://tools.cisco.com/gct/Upgrade/jsp/index.jsp">http://tools.cisco.com/gct/Upgrade/jsp/index.jsp</a>
and enter your SAU contract and look for the software your looking for.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Scott<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:windowtext'> Anthony Kouloglou [mailto:akoul@dataways.gr] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, December 08, 2005
8:45 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Voll, Scott<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck-nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip]
Inconsistent CCM version and CRS</span></font><font color=black><span
style='color:windowtext'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><tt><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>Voll,</span></font></tt><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><br>
<tt><font face="Courier New">i am just an engineer and i am not aware of the
ways a company purchase products (especially from Cisco!). I am sure we have
the SAU contract but i have never used the Product Upgrade Tool and i don't
know what you can do with it.</font></tt><br>
<br>
<tt><font face="Courier New">Cheers,</font></tt><br>
<tt><font face="Courier New">Anthony</font></tt><br>
</span></font><br>
Voll, Scott wrote: <o:p></o:p></p>
<pre wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>Can't you get it through the Product Upgrade Tool? Don't you have the<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>SAU contract?<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>-----Original Message-----<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>From: Anthony Kouloglou [<a
href="mailto:akoul@dataways.gr">mailto:akoul@dataways.gr</a>] <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Sent: Thursday, December 08, 2005 8:36 AM<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>To: Voll, Scott<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Cc: <a
href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Subject: Re: [cisco-voip] Inconsistent CCM version and CRS<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Thanks Scott,<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>you have been very helpfull. That is all i needed to hear. I will try to<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>purchase the cd's.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Thanks again<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Voll, Scott wrote:<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' type=cite><pre wrap=""><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Yes and Yes.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>You can upgrade from 3.1 to 3.5. Very easy. Took me ~ an hour.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>You do need to PUT for the CD's. there is NO download. What a pain.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre></blockquote>
<pre wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>I<o:p></o:p></span></font></pre><pre><font size=2
color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' type=cite><pre wrap=""><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>hate being in your shoes. Because it takes a couple weeks any time I<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>talk to cisco.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Maybe you could open a TAC case and they could overnight it if you're<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>down.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Lesson learned. Always look at all your IPT before upgrades. Most<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>everything is dependent in some way weather a simple TSP upgrade or a<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>major release.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Read those docs.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Scott<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>-----Original Message-----<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>From: <a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>[<a
href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Anthony<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Kouloglou<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Sent: Thursday, December 08, 2005 12:11 AM<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>To: <a
href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Subject: [cisco-voip] Inconsistent CCM version and CRS<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Hi all,<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>i have ordered ccm 4.0(2)a and the whole package of the CDs came to my <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>office. I installed the CCM with no problem and the Extended Services<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre></blockquote>
<pre wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>CD<o:p></o:p></span></font></pre><pre><font size=2
color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' type=cite><pre wrap=""><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>that was in the package (i wanted to use the 4 port of IVR for the Auto<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre></blockquote>
<pre wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' type=cite><pre wrap=""><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Attendant). The engine got installed easylly but i could not make it<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>work.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>When i looked in the compatibility matrix of ccm, i saw that CRS 3.5.2 <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>is needed with CCM 4.0(2)a!!<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>The whole issue with the CRS engine is getting annoying since it is not<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre></blockquote>
<pre wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' type=cite><pre wrap=""><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>the first time that this is happening.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Is it possible to download it and make it work from tha CCO site or i <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>need to order the CDs? Can i upgrade CRS 3.1(1) to 3.5(2) or i have to <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>unistall it and reinstall the new one?<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Thanks<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Anthony Kouloglou<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>_______________________________________________<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>cisco-voip mailing list<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre></blockquote>
<pre wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre></div>
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