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<DIV><FONT size=2>Yes - the computer agent desktop shows this on the screen, but
there is no historical information on the screen (or the phone). :(</FONT></DIV>
<DIV>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Network Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>"I had a coffee and Coke at lunch today...and now, I've got more jitter than
an<BR>IP phone on a long haul 10base2
connection"
LFJ</DIV>
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style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=pwalenta@wi.rr.com href="mailto:pwalenta@wi.rr.com">Philip
Walenta</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=lelio@uoguelph.ca
href="mailto:lelio@uoguelph.ca">'Lelio Fulgenzi'</A> ; <A
title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, December 13, 2005 4:57
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [cisco-voip] Calling ID
Issues with IPCCExpress v3.0 - How about 3.5 and 4.x?</DIV>
<DIV><BR></DIV>
<DIV dir=ltr align=left><SPAN class=937015621-13122005><FONT face=Arial
color=#0000ff size=2>This has been an issue for quite some time. If I
remember correctly, this is a CTI limitation. I though the CAD
desktop (3.0 and higher) displayed this information, but I could be
wrong.</FONT></SPAN></DIV><BR>
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<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> <A
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A>
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Lelio
Fulgenzi<BR><B>Sent:</B> Tuesday, December 13, 2005 3:39 PM<BR><B>To:</B> <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><B>Subject:</B>
[cisco-voip] Calling ID Issues with IPCCExpress v3.0 - How about 3.5 and
4.x?<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><FONT size=2>We have some issues with IPCCX v3.0 where the calling
party info is only displayed on the phone when you pick up the line and not
while it is ringing. While it is ringing it shows the queue DN (or route
point, I can't remember now). Similarly, in the directories, it does not
show the actual calling party info but again, the queue DN (or route
point).</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Is this the same behaviour in 3.5 and 4? Just wondering
before I put in a feature request.</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Lelio</FONT></DIV>
<DIV> </DIV>
<DIV><FONT
size=2>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Network Analyst (CCS) * University of Guelph * Guelph,
Ontario N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>"I had a coffee and Coke at lunch today...and now, I've got more jitter
than an<BR>IP phone on a long haul 10base2
connection"
LFJ</FONT></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>